Phocas Software

Revenue Operations Analyst

Phocas Software

full-time

Posted on:

Location Type: Hybrid

Location: Christchurch • New Zealand

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About the role

  • Deploy and maintain a 360° customer data view for CS and AM teams to improve relationship management and retention.
  • Design, launch, and iterate Customer Experience (CX) playbooks using data-driven triggers and automation.
  • Manage the Professional Services forecast motion to improve on-time delivery, accuracy, and cost visibility.
  • Participate in the selection and deployment of new CX, PSA, and support platforms—ensuring the right systems are implemented for long-term scalability.
  • Partner across GTM functions to establish visibility into core KPIs for performance management.
  • Identify and act on insights that improve funnel conversion, velocity, and average selling price (ASP).

Requirements

  • Proven experience in Revenue Operations, GTM Operations, or PostSales Operations in a SaaS or technology company.
  • Strong understanding of post-sales KPIs such as retention, expansion, delivery accuracy, and CSAT.
  • Ability to work cross-functionally with senior stakeholders in high-performance environments.
  • Technical fluency in managing RevOps or post-sales tech stacks—from vendor selection through implementation.
  • High EQ and collaborative mindset, with a track record of influencing without authority.
  • Analytical, systems-oriented, and comfortable translating data into business insights.
  • Bonus if You Have
  • Experience implementing or managing CX, PSA, or support platforms (e.g., Gainsight, Totango, Kantata, Zendesk).
  • Prior experience driving retention and expansion programs in B2B SaaS.
  • Familiarity with forecasting and performance management frameworks for post-sales teams.
  • Exposure to customer lifecycle design or operational scaling initiatives
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue OperationsGTM OperationsPostSales Operationsdata-driven triggerscustomer experience playbooksfunnel conversiondelivery accuracyCSATforecastingperformance management
Soft Skills
collaborative mindsetinfluencing without authorityanalyticalsystems-orientedcross-functional collaborationhigh EQrelationship managementdata translation into business insights