PHLY

Claims Specialist

• Investigate, evaluate and settle more complex first and third party insurance claims
• Communicates with all relevant parties and documents communication as well as results of investigation
• Investigates circumstances of routine as well as complex claims to determine if and to what extent coverage applies
• Thoroughly understands coverages, policy terms and conditions for broad insurance areas, products or special contracts
• Evaluates each claim in light of facts, policy considerations and corporate direction
• Pays and/or reserves and/or denies coverage as appropriate

Senior Claims Specialist – G/L

Customer Support

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls to customers for as needed follow-ups
• Establish rapport quickly and build positive customer relationships
• Provide prompt, accurate and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications

Licensed Customer Service Representative

Insurance

• Communicate directly with policy holders, agents and brokers on new and existing business via phone and email
• Maintain our underwriting integrity by adhering to company underwriting standards and philosophy
• Conduct risk analysis
• Determine eligibility
• Quote and bind new business
• Make changes to in-force policies
• Answer back-to-back inbound calls
• Make outbound follow-up calls and reply to customer inquiries promptly
• Establish relationships and follow up with customers
• Provide prompt, accurate and friendly customer service

Collector Insurance Specialist

• Investigate, evaluate and settle more complex first and third-party commercial insurance property claims.
• Evaluate each claim in light of facts; Affirm or deny coverage; investigate to establish proper reserves; and settle or deny claims in a fair and expeditious manner.
• Communicate with all relevant parties and document communication as well as results of investigation.
• Thoroughly understand coverages, policy terms and conditions for broad insurance areas, products or special contracts.
• Travel is required to attend customer service calls, mediations, and other legal proceedings.

Claims Specialist – Property

• Investigate, evaluate and settle more complex first and third party commercial insurance auto claims
• Communicate with all relevant parties and document communication as well as results of investigation
• Travel required to attend customer service calls, mediations, and other legal proceedings

Claims Specialist – Auto

Risk

• Provides technical expertise in a specialty area
• Consults with underwriters and insureds about significant loss prevention programs
• Performs risk analysis studies
• Delivers risk management and loss prevention programs
• Conducts loss control surveys, analysis and recommendations for complex risks
• Communicates with agents, insureds and underwriters about specific risks
• Maintains up-to-date technical knowledge of safety legislation and regulation
• Assists in training new staff

Senior Claims Specialist – G/L

Licensed Customer Service Representative

Collector Insurance Specialist

Claims Specialist – Property

Claims Specialist – Auto

Risk Services Consultant II