PHLY

Call Center Representative

• Provides daily service and support to resolve customer and agent inquiries and issues via telephone, chat and email.
• Communicate with a professional, positive and helpful tone.
• Assume ownership of issues as needed to guide/ensure prompt resolution.
• Troubleshoot to identify root cause and determine appropriate course of action for resolution.
• Demonstrate basic insurance coverage to clarify and instruct customers on the steps needed to reach desired outcome.
• Continually expand your knowledge and abilities through active learning and accepting and /or delivering constructive feedback.
• Deliver an outstanding service experience to every customer via multi-channel contacts (phone/chat/email), every time.
• Resolve issues on first contact whenever possible.

Contact Center Representative