Sales Trainer

PHLY

Sales Trainer developing and delivering sales training for insurance professionals at American Collectors Insurance. Focusing on coaching and improving sales conversion in a remote call center environment.

Posted 7/10/2026full-timeMt. Laurel • Arizona, New Jersey, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion
Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance
Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism
Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills
Develop, refine, and standardize sales techniques including rapport-building, needs discovery, assumptive closing, and value-based selling
Create and refine call guidelines and objection-handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios
Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes
Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long-term performance
Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process
Perform other duties as assigned

Requirements

What you’ll need

High school diploma, equivalent required; additional education preferred
Active Property & Casualty or Personal Lines insurance license
Experience delivering live call coaching, call shadowing, quality feedback, or new hire training
Minimum of five years of sales experience in a call center environment, preferably in insurance sales
Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback

Benefits

Comp & perks

health insurance (medical, dental, vision)
flexible spending & health savings accounts
life insurance
retirement plan
paid time off
overtime availability
employee referral program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales TechniquesObjection HandlingCall ControlNeeds DiscoveryValue-Based SellingPerformance Metrics MonitoringQuality FeedbackTraining DeliveryClassroom FacilitationRapport-Building

Soft Skills

ProfessionalismPositivityPatienceEncouragementConstructive Feedback

Certifications

Active Property & Casualty Insurance License