Philo

Social Media Manager

• Own Philo’s organic social strategy, editorial calendar, and channel approach across key platforms, with a strong focus on short-form video, Reels, Tiktok, YouTube Shorts, and emerging formats.
• Create, film, edit, design, publish, and optimize platform-native social content, including video, graphics, memes, captions, carousels, and trend-driven posts.
• Bring a strong creator/creative ethos to the role, understanding what makes content feel native, shareable, entertaining, and worth watching.
• Develop social campaigns around programming priorities, cultural moments, giveaways, partner needs, and audience-specific initiatives.
• Maintain Philo’s social voice and ensure content feels confident, approachable, audience-first, culturally aware, and unmistakably Philo.
• Collaborate with Design, Brand, Growth, Product Marketing, Customer Support, Legal, agencies, and external creators to bring social ideas to life.
• Support influencer and creator partnerships through creator sourcing, briefs, content review, and performance learnings.
• Oversee community management, moderation, and escalation standards across social channels, Reddit, and app store reviews.
• Use performance data, community feedback, and audience insights to inform content, creative, and marketing recommendations.

Head of Social Media

Business Intelligence Developer

• Own and evolve the core business scorecards, dashboards, and ad-hoc analyses leaders use to monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends.
• Translate ambiguous questions from stakeholders into structured analytical plans, clear findings, and actionable recommendations that inform real decisions.
• Build deep expertise in Philo's billing and subscription ecosystem, including trials, conversion, renewals, churn, reactivation, plan migration, add-on attach, refunds, credits, failed payments, involuntary churn, and direct vs. partner billing flows.
• Identify the operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention across the lifecycle.
• Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context.
• Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience.
• Partner with Content, Programming, and Marketing to understand which channels, titles, and viewing patterns drive acquisition, engagement, retention, upsell, and free-to-paid conversion opportunities.
• Support customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points where analytical clarity can improve the customer experience.
• Build executive-ready materials that connect numbers to narrative, synthesize tradeoffs, and help technical and non-technical stakeholders make decisions with confidence.
• Improve the quality and trustworthiness of business data by partnering with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality issues.
• Help raise the analytical bar across the organization through clear documentation, thoughtful prioritization, and a pragmatic balance of speed and rigor.

Head of Social Media

Senior Business Intelligence Analyst