Service Engineer – MRI, 2nd Shift
Philips
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $42,000 - $65,000 per hour
About the role
- Responding to customer inquiries and delivering advanced remote technical support
- Leveraging specialized troubleshooting expertise and clear communication
- Resolving customer service events using Philips diagnostic tools
- Documenting findings, actions, and case updates thoroughly
- Escalating complex or high-risk product issues promptly
- Utilizing remote support tools to reduce unnecessary field dispatch
- Applying best practices while diagnosing and implementing solutions
- Strengthening team productivity through shared insights
Requirements
- 2+ years of experience in a diagnostic imaging service environment
- Philips MRI experience and training required
- Ability to understand and apply electronic, mechanical, and networking theory
- PC competency in Microsoft Office Suite
- Associate degree in electronics or equivalent combination of education and experience
Benefits
- Comprehensive Philips Total Rewards benefits program
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnostic imagingtroubleshootingelectronic theorymechanical theorynetworking theoryPhilips MRIremote supportcase documentationsolution implementationbest practices
Soft Skills
communicationteam productivitycustomer serviceproblem-solvinginsight sharing
Certifications
Associate degree in electronics