Philips

Service Engineer – MRI

Philips

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $42,000 - $73,000 per year

About the role

  • Responding to customer inquiries and delivering advanced remote technical support by telephone
  • Leveraging specialized troubleshooting expertise and clear communication
  • Resolving customer service events by leveraging Philips diagnostic tools
  • Documenting all findings, actions, and case updates thoroughly
  • Escalating complex or high-risk product issues promptly
  • Ensuring transparency and adherence to regulatory guidelines
  • Utilizing appropriate remote support tools to diagnose and correct issues
  • Applying best practices and continuous improvement principles
  • Strengthening overall team productivity by sharing insights

Requirements

  • 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment
  • Philips MRI experience and training is required
  • ability to understand and apply electronic, mechanical, and networking theory to diagnose and repair equipment remotely
  • PC competency to include utilization of Microsoft Office Suite products
  • associate degree in electronics or equivalent combination of education and experience.
Benefits
  • generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • stock purchase plan
  • education reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
diagnostic imagingtroubleshootingremote technical supportelectronic theorymechanical theorynetworking theoryPhilips MRIMicrosoft Office Suitecase documentationcontinuous improvement
Soft Skills
clear communicationcustomer serviceteam productivityinsight sharingproblem-solvingtransparencyadherence to guidelinesescalation of issuesattention to detailadaptability
Certifications
associate degree in electronics