Clinical Support Specialist – H&AM
Philips
full-time
Posted on:
Location Type: Hybrid
Location: Umea • Sweden
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About the role
- Ensure all clinical system changes are accurately captured and maintained.
- Optimize customer value by advising on solution usage and engaging clinical users to improve workflows and ways of working.
- Monitor system performance and clinical operations by reviewing logs, managing escalations, and proactively identifying and mitigating issues.
- Creates and provides Clinical education or consultancy in accordance with Philips standards, guidelines and product specific training material.
- Advises customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered equipment.
- Provide support and guidance to Customers. Acts in accordance with our regulatory guidelines.
- Act clinical support to our Remote function and to customer that have this included into their contract.
- Actively involved in Customer escalations, Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, managing associated action.
- Work together with Technical Account Managers (TAM’s) in the case of serious escalations.
- Support sales team and Project Manager with the introduction of new products.
Requirements
- Vocational education within a clinical field, preferably with a specialist focus (e.g. postgraduate qualification).
- Minimum of 2–3 years of relevant clinical experience, with strong knowledge of clinical procedures, protocols, and operating environments.
- Demonstrates a customer‑first mindset, adapts quickly to new technologies, and stays current with clinical applications of relevant equipment.
- Works independently within established procedures, understands when to escalate appropriately, and requires guidance only for new or complex assignments.
- Fluent in English and Swedish, with strong verbal and written communication skills.
- Willingness to travel minimum 30% to customers.
Benefits
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical proceduresclinical protocolsclinical educationclinical consultancysystem performance monitoringissue mitigationcustomer supportescalation managementproduct trainingclinical applications
Soft Skills
customer-first mindsetadaptabilityindependencecommunication skillsproblem-solvingcollaborationguidancefeedback managementworkflow optimizationengagement
Certifications
vocational education in clinical fieldpostgraduate qualification