Clinical Support Specialist – H&AM
Philips
full-time
Posted on:
Location Type: Office
Location: Molndal • Sweden
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About the role
- The Clinical Support Specialist is the ambassador of Philips, ensuring customer satisfaction while meeting business targets.
- Responsible for creating and delivering clinical education and consultancy services.
- Provide clinical service support to requests or problems from all channels.
- Communicate solutions or actions, acting in accordance with regulatory guidelines.
- Provide solutions both remotely and onsite, assisting clinicians in specific procedures and optimizing system usage.
- Monitor system performance and clinical operations by reviewing logs and managing escalations.
- Create and provide clinical education according to Philips standards and guidelines.
- Advise customers on optimal usage of equipment and clinical procedures.
Requirements
- Vocational education within a clinical field, preferably with a specialist focus (e.g. postgraduate qualification).
- Minimum of 2–3 years of relevant clinical experience, with strong knowledge of clinical procedures, protocols, and operating environments.
- Demonstrates a customer‑first mindset, adapts quickly to new technologies, and stays current with clinical applications of relevant equipment.
- Works independently within established procedures, understands when to escalate appropriately, and requires guidance only for new or complex assignments.
- Fluent in English and Swedish, with strong verbal and written communication skills.
- Willingness to travel minimum 30% to customers.
Benefits
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Commitment to diversity and inclusion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical educationclinical consultancyclinical proceduresclinical protocolssystem performance monitoringproblem-solvingcustomer supportequipment usage optimizationregulatory complianceescalation management
Soft Skills
customer-first mindsetadaptabilityindependencecommunicationverbal communicationwritten communicationguidance seekingproblem resolutionconsultative skillsrelationship management
Certifications
vocational education in clinical fieldpostgraduate qualification