Clinical Support Specialist – H&AM
Philips
full-time
Posted on:
Location Type: Office
Location: Umea • Sweden
Visit company websiteExplore more
About the role
- The Clinical Support Specialist is the ambassador of Philips ensuring customer satisfaction and meeting business targets
- Responsible for creating and delivering clinical education and consultancy services to meet customer demands
- Receives, registers, and provides clinical service support to requests or problems from all channels
- Communicates solutions or actions in accordance with regulatory guidelines
- Solutions provided both remotely or onsite, assisting clinicians with procedures
- Key member of the clinical governance team fostering collaboration through shared experiences and skills
- Ensures all clinical system changes are accurately captured and maintained
- Optimizes customer value by advising on solution usage and engaging clinical users to improve workflows
- Monitors system performance and clinical operations by reviewing logs and managing escalations
- Creates and provides clinical education or consultancy in accordance with Philips standards
- Advises customers on applying the best possible clinical procedures and protocols
- Provides support and guidance to customers as per regulatory guidelines
- Involved in customer escalations, complaints, and feedback, managing associated action and collaborating with Technical Account Managers to resolve serious escalations
- Supports sales team and Project Manager with the introduction of new products
Requirements
- Vocational education within a clinical field, preferably with a specialist focus (e.g. postgraduate qualification)
- Minimum of 2–3 years of relevant clinical experience, with strong knowledge of clinical procedures, protocols, and operating environments
- Demonstrates a customer‑first mindset, adapts quickly to new technologies, and stays current with clinical applications of relevant equipment
- Works independently within established procedures, understands when to escalate appropriately, and requires guidance only for new or complex assignments
- Fluent in English and Swedish, with strong verbal and written communication skills
- Willingness to travel minimum 30% to customers
Benefits
- Learn more about our business
- Discover our rich and exciting history
- Learn more about our purpose
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical educationclinical consultancyclinical proceduresclinical protocolsclinical service supportsystem performance monitoringworkflow optimizationregulatory compliancecustomer supportescalation management
Soft Skills
customer-first mindsetadaptabilityindependencecommunicationcollaborationproblem-solvingguidancefeedback managementconsultative skillsteam support
Certifications
vocational education in clinical fieldpostgraduate qualification