Philips

Director – Correction & Removal Operations

Philips

full-time

Posted on:

Location Type: Office

Location: Farnborough • Netherlands

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Job Level

Lead

About the role

  • Lead global execution of all C&R activities, ensuring timely implementation, documentation, and closure of field actions across all regions.
  • Responsible for Strategic/Functional team leadership, employee selection, performance management, career development, setting clear goals/KPI’s, open communication, and cultivating a positive/motivating work environment to foster engagement.
  • Translate C&R strategic frameworks into actionable operational plans, including detailed workflows, timelines, resource allocation, and country-specific requirements, while driving simplification and efficiency to reduce complexity and accelerate execution.
  • Oversee cross-functional coordination among Regulatory Affairs, Supply Chain, Customer Service, Quality Systems, Field Service, Manufacturing, and distribution centers to ensure seamless execution.
  • Ensure global regulatory compliance by preparing, coordinating and/or supporting necessary notifications submissions, and follow-up reports to competent authorities.
  • Ensure consistent communication with internal stakeholders and external customers, working with Customer Service and Marketing to deliver clear, accurate, and timely external communications during field actions.
  • Manage operational readiness and response, ensuring the organization can rapidly activate C&R processes for emerging issues.
  • Support and guide regional C&R strategy and operations teams, ensuring consistent application of global procedures and timely status reporting.
  • Support audits and inspections, ensuring C&R files, processes and documentation demonstrate compliance with global regulatory expectations.
  • Maintain accurate and compliant documentation, including action plans, traceability records, verification and validation evidence, and closure summaries.
  • Monitor and report operational performance, including execution timelines, product retrieval rates, completion status, customer communication effectiveness, and regional performance.
  • Identify and drive operational improvements, including process standardization, automation opportunities, and reduction of cycle time for field actions.
  • Partner closely with the Global C&R Capability & Strategy leader to provide operational insights, execution feedback, and recommendations for strengthening strategy and frameworks.

Requirements

  • You have a minimum of 10+ years’ experience in regulated medical device environments, with proven expertise in post market surveillance, corrections & removals, field actions and quality operations.
  • You have a minimum of 4+ years as a functional/strategic leader, including mentoring, training, succession planning, hiring, performance management, and technical/professional development of team members.
  • You have a deep understanding of global C&R regulatory requirements (FDA 21 CFR 806/7, EU MDR, Health Canada, APAC regulations, etc.) and ISO standards (9001, 13485, 14971).
  • You have strong operational leadership skills, including the ability to coordinate complex, multi-region activities and overseeing cross-functional teams and driving alignment across Supply Chain, Regulatory Affairs, Quality Systems, Customer Support and Field Service.
  • You’re able to collaborate effectively with global teams across different time zones, cultures, and remote working environments
  • You have a process-driven mindset, with proven success in standardizing workflows and eliminating operational variability.
  • You have strong skills in data integrity, documentation quality, traceability requirements, and audit readiness.
  • You have a track record of continuous improvement, including cycle-time reduction, operational efficiency, or KPI improvements.
  • You have a minimum of a Bachelor’s degree in Quality, Engineering or a related discipline (required). ASQ certifications (desired).
  • You have full proficiency in English, with other languages being a plus.
  • You are willing to travel globally up to 25% to support operational alignment, field action and audit readiness.
Benefits
  • Learn more about our business
  • Discover our rich and exciting history
  • Learn more about our purpose
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
post market surveillancecorrections & removalsfield actionsquality operationsglobal C&R regulatory requirementsISO 9001ISO 13485ISO 14971data integritydocumentation quality
Soft Skills
operational leadershipmentoringtrainingsuccession planningperformance managementcollaborationprocess-driven mindsetcontinuous improvementcommunicationcross-functional coordination
Certifications
Bachelor's degree in QualityBachelor's degree in EngineeringASQ certifications