Senior Manager, Clinical Standards & Operations
Philips
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $85,000 - $210,000 per year
Job Level
About the role
- definition, implementation, and adherence of internal standards governing clinical resources and processes across the commercial lifecycle
- bring consistency, quality, and predictability to how clinical expertise is deployed
- define and maintain internal standards for clinical roles, engagement models, and processes across sales support, delivery, and customer success
- establish clear expectations for how clinical resources support customers
- ensure clinical standards align with regulatory requirements, quality expectations, and enterprise efficiency objectives
- develop KPIs, dashboards, and review mechanisms to measure adherence to clinical standards
- identify variation, risk, or breakdowns in clinical processes and partner with functional leaders to address root causes
- clarify roles and responsibilities for clinical resources in pre-sales, implementation, post go live support, and customer success
- support rollout of clinical standards through playbooks, training materials, and field enablement
Requirements
- 5+ years of experience in clinical operations, clinical program management, customer success, or healthcare transformation roles
- strong clinical background or deep experience working with clinical professionals in healthcare technology or provider environments
- strong understanding of how clinical resources support sales, implementation, and adoption in regulated settings
- defining, implementing, or governing standardized clinical processes
- ability to influence clinicians and business leaders without relying on formal authority
- Bachelor's degree required or Master's Degree in Business Administration, Project Management, Sales, Marketing or equivalent field
- ability to travel up to 25% of the time.
Benefits
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical operationsclinical program managementKPI developmentdashboard creationprocess standardizationregulatory compliancequality assurancerisk managementcustomer success strategieshealthcare technology
Soft Skills
influencecommunicationleadershipcollaborationproblem-solvingorganizational skillstraining developmentrole clarificationcustomer engagementstakeholder management
Certifications
Bachelor's degreeMaster's degree in Business AdministrationMaster's degree in Project ManagementMaster's degree in SalesMaster's degree in Marketing