Philips

Customer Success Manager

Philips

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $176,000 - $201,000 per year

About the role

  • Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
  • Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders.
  • Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
  • Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account.
  • Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption.
  • Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.

Requirements

  • 5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar
  • Hospital healthcare or med device industry experience is required
  • Strong executive influence and cross-functional leadership
  • Knowledge of tools such as Salesforce to evaluate, manage and present KPIs out to leadership
  • A deep understanding of hospital networks and workflows
  • Hospital patient monitoring knowledge is highly preferred
  • bachelor's or master’s degree in business administration, Customer Relationship Management (or equivalent) or 9 + years in a similar role
  • A current Gainsight certification is a plus
  • excellent written and verbal communicator, with proficiency in developing presentations and reports
Benefits
  • generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • stock purchase plan
  • education reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Relationship ManagementCustomer SuccessClinical TransformationKPI evaluationHospital patient monitoring
Soft Skills
executive influencecross-functional leadershipwritten communicationverbal communicationpresentation development
Certifications
Gainsight certification