Philips

Customer Success Manager

Philips

full-time

Posted on:

Location Type: Office

Location: Fresno • California • United States

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Salary

💰 $176,000 - $201,000 per year

About the role

  • Oversee the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring ecosystem
  • Drive tangible clinical, operational, and financial improvements by working closely with stakeholders
  • Ensure customers achieve full adoption and optimization of the complete monitoring solution
  • Develop and manage a unified, data-driven customer success and outcomes roadmap
  • Collaborate with Sales, Services, and Solutions & Delivery teams to guarantee seamless project delivery

Requirements

  • 5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar
  • Hospital healthcare or med device industry experience required
  • Strong executive influence and cross-functional leadership
  • Knowledge of tools such as Salesforce to evaluate, manage, and present KPIs
  • Deep understanding of hospital networks and workflows
  • Knowledge of hospital patient monitoring preferred
  • Bachelor’s or master’s degree in business administration, Customer Relationship Management (or equivalent) or 9+ years in a similar role
  • Current Gainsight certification is a plus
  • Excellent written and verbal communicator with proficiency in developing presentations and reports.
Benefits
  • Generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Relationship ManagementCustomer SuccessClinical TransformationKPI evaluationData-driven roadmap developmentHospital patient monitoring
Soft Skills
Executive influenceCross-functional leadershipWritten communicationVerbal communicationPresentation development
Certifications
Gainsight certification