Product Support Specialist, Enterprise Informatics
Philips
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $59,138 - $111,552 per year
About the role
- Deliver expert-level technical support to internal teams and B2B customers
- Manage issues from initial assessment through resolution and root cause analysis
- Partner with Market Technical Support Specialists and Field Service Engineers
- Own and maintain knowledge management processes using KCS methodology
Requirements
- 3+ years of experience in technical support or field service
- Provided technical support for medical technology systems
- Experience with PACS, DICOM, EMR systems, and HL7 integration
- Bachelor’s degree in engineering, life sciences, or a related technical field
- Effective communicator and problem solver
Benefits
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportroot cause analysisKCS methodologyPACSDICOMEMR systemsHL7 integration
Soft skills
effective communicatorproblem solver