mentor Hospital Patient Monitoring (HPM) customer-facing engineers
improve capabilities and provide on-site and phone support to our Field Service Organization
resolve complex technical problems and product issues
take ownership of resolving the assigned technical issues using Philips resources
provide leadership, training, and technical assistance to the Field Organization as the modality expert
available for site visits and as a consultant over the phone
willing to travel up to 60% and be available 24/7 via phone or pager when scheduled on call

Requirements

Bachelor’s Degree in Computer Science, Biomed or related field preferred
at least 5 years’ experience Healthcare / IT Technologies
CCNA certification is required
CCNP is preferred with Enterprise network troubleshooting experience
VMware certifications or equivalent experience
Wireshark Certified Network Analyst or equivalent experience
Microsoft and other certifications are a plus (ie. MCTS, MCITP, VM WARE)
Previous experience working in a hospital setting
ability to adapt to changing work requirements in a complex, fast pace environment
experience with Philips’ telemetry design and troubleshooting
ability to communicate effectively

Benefits

annual incentive bonus
sales commission
long-term incentives
generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

network troubleshootingtelemetry designtechnical problem resolutioncustomer supporttechnical assistancefield service supportconsultationsite visitsphone supportleadership

Soft skills

mentoringcommunicationadaptabilityproblem-solvingownershiptrainingconsultative skillsteam collaborationcustomer-facing skillstime management

Certifications

CCNACCNPVMware certificationsWireshark Certified Network AnalystMCTSMCITP