Philips

Field Service Engineer, Medical Imaging

Philips

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $37 - $58 per hour

Job Level

JuniorMid-Level

About the role

  • Provide customer relationship management by installing, troubleshooting, servicing, and maintaining equipment at customer sites
  • Provide exceptional customer service by adhering to entitlements, setting expectations, and meeting commitments and arrival times
  • Generate service revenue and understand customer's business and competitive environment
  • Participate in regional work team to improve processes and identify training gaps
  • Perform administrative duties within Philips, State, and Federal regulatory requirements including timesheets, service work orders, expense reports, FCOs, PMs, installation documents, and site/service documentation
  • Adhere to training, quality, and safety requirements and utilize tools, support, resources, and escalation processes to resolve problems
  • Complete PMs, FCOs, installation and related tasks diagnosing and resolving electronic, network, and mechanical problems
  • Travel approximately 70% across specified geography with average daily driving time 1-4 hours, occasional overnight and air/train travel may be required

Requirements

  • 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries
  • Preferred experience in Cath Lab/Image Guided Therapy (IGT) imaging equipment
  • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
  • Knowledge and use of all necessary tools and test equipment
  • Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
  • Ability to safely work with radiation sources and/or radioactive materials and wear required PPE
  • Ability to work flexible hours including overtime, weekends, and on-call rotations
  • Ability to work in office/home office/remote and hospital/healthcare environments
  • Must be US work authorized and reside in or within commuting distance to Sacramento, CA