Field Service Technician
Hitachi
Field Service Engineer, Medical Imaging
Philips
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $37 - $58 per hour
Job Level
JuniorMid-Level
About the role
- Provide customer relationship management by installing, troubleshooting, servicing, and maintaining equipment at customer sites
- Provide exceptional customer service by adhering to entitlements, setting expectations, and meeting commitments and arrival times
- Generate service revenue and understand customer's business and competitive environment
- Participate in regional work team to improve processes and identify training gaps
- Perform administrative duties within Philips, State, and Federal regulatory requirements including timesheets, service work orders, expense reports, FCOs, PMs, installation documents, and site/service documentation
- Adhere to training, quality, and safety requirements and utilize tools, support, resources, and escalation processes to resolve problems
- Complete PMs, FCOs, installation and related tasks diagnosing and resolving electronic, network, and mechanical problems
- Travel approximately 70% across specified geography with average daily driving time 1-4 hours, occasional overnight and air/train travel may be required
Requirements
- 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries
- Preferred experience in Cath Lab/Image Guided Therapy (IGT) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of all necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
- Ability to safely work with radiation sources and/or radioactive materials and wear required PPE
- Ability to work flexible hours including overtime, weekends, and on-call rotations
- Ability to work in office/home office/remote and hospital/healthcare environments
- Must be US work authorized and reside in or within commuting distance to Sacramento, CA
