Trainee Field Service Engineer
GE HealthCare
Junior Service Engineer IGT
Philips
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Independently perform remote activities with partially known troubleshooting paths
- Cross-technology analysis of root causes and determine the appropriate solution considering clinical, financial and technical impacts
- Develop solutions when necessary, balancing customer satisfaction and cost-effectiveness
- Maintain close contact with customers and actively manage escalations through professional communication
- Perform technical modifications (e.g., Field Change Orders) on medical devices
- Support handling of escalations up to Level 2 (including action plans)
- Provide virtual guidance to field service during repairs and Field Change Orders on-site
- Instruct users on-site and remotely (systems, networks, configuration of current technologies, etc.)
- Document and report safety-relevant defects or risks in accordance with the Customer Feedback process
Requirements
- Completed technical training, technical college or degree in Medical Technology, Electrical Engineering or related field
- Several years of experience in technical IGT service, including application knowledge
- End-to-end process understanding in the R2R area, taking into account all applied tools
- Good IT and network knowledge
- Good internal and external communication skills
- Resilient and a strong team player
- Structured working style and high standards for documentation
- Strong customer management and escalation management skills
- Business-fluent German and English
Benefits
- Competitive compensation in line with the IG Metall collective agreement
- Annual leave: 30 days
- Mobility: subsidized Deutschlandticket (Germany public transport pass), leasing options for private use (bicycles, cars, smartphones, etc.)
- Philips University & Philips in Balance: various programs for health as well as professional and personal development
- Philips Pension Fund: employer-funded pension plan
- Paid partner leave: 2 weeks paid time for partners in connection with the birth of a child
- Philips MyShop: discounted Philips products
- Culture: informal, first-name culture; one paid day for volunteering; various team and culture activities (sustainability, diversity, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical modificationsField Change Orderstechnical IGT serviceapplication knowledgeend-to-end process understandingIT knowledgenetwork knowledgedocumentationcustomer feedback process
Soft skills
customer satisfactionprofessional communicationescalation managementteam playerstructured working stylehigh standards for documentationresilienceinternal communicationexternal communicationcustomer management
Certifications
technical trainingtechnical college degreedegree in Medical Technologydegree in Electrical Engineering