Phil, Inc.

Partner Support Specialist

Phil, Inc.

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $20 - $24 per hour

About the role

  • Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
  • Review and respond to internal escalation requests in a timely and accurate manner
  • Perform data entry and process requests for Phil’s regional partners
  • Contact partners to resolve issues that may impact a successful client, patient, or partner experience
  • Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
  • Review script-level issues to ensure proper processes were followed and correct errors as needed
  • Triage, resolve, and respond to order-related escalations and one-off requests
  • Identify errors, understand operational workflows, and take action to unblock prescriptions
  • Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

Requirements

  • Prior pharmacy technician experience or direct experience working with prescription-related workflows
  • 2+ years of experience in administrative support, operations, customer support, or a related field
  • Strong attention to detail with proven organizational and time-management skills
  • Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
  • Willingness and ability to learn operational workflows and identify root causes quickly
  • Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
  • Solid written, verbal, and interpersonal communication skills
  • Ability to operate effectively in a fast-paced, evolving environment
  • Comfortable with ambiguity and adaptable within a rapidly growing startup
  • Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms
Benefits
  • Ground floor opportunity with one of the fastest-growing startups in health-tech
  • Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
  • Competitive compensation (commensurate with experience)
  • Full benefits (medical, dental, vision).
  • 401(k) contribution opportunity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pharmacy technician experienceadministrative supportoperationscustomer supportdata entryfinancial reconciliationsorder-related escalationsoperational workflowserror identificationprescription-related workflows
Soft Skills
attention to detailorganizational skillstime-management skillsself-motivatedproblem-solvingcommunication skillsinterpersonal skillsadaptabilityability to work independentlyability to operate in a fast-paced environment