Phantom

Business Operations Associate

Phantom

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Own business and economic decision support for key product areas:
  • Serve as the business counterpart for economically material product questions.
  • Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions.
  • Produce decision-ready recommendations that clarify options and implications.
  • Bring economic rigor to spend, pricing, and monetization decisions:
  • Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions.
  • Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience.
  • Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes.
  • Increase decision velocity through end-to-end analysis and cross-functional alignment:
  • Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis.
  • Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment.
  • Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams.
  • Act as connective tissue across EPD and Operations/Finance for financially material decisions.
  • Example work:
  • Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach.
  • Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact.
  • Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs.

Requirements

  • An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints.
  • Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding.
  • Credibility as a cross-functional partner with Product, Data, and Finance.
  • Clear, concise written communication—you produce high-signal decision memos.
  • Advanced Excel and SQL.
  • 4+ years of experience.
  • Ideally 2+ years in management consulting plus 2+ years at a startup.
  • Experience in crypto or fast-growing fintech is a plus.
Benefits
  • Competitive salary and equity
  • You will be eligible to participate in the Company's performance bonus program
  • Comprehensive insurance (medical/dental/vision) — 100% covered
  • Stipend for your ideal remote set-up
  • Flexible hours and a supportive remote environment
  • Unlimited vacation: Take time when you need it (and we really mean it!)
  • 401(k) retirement plan
  • Monthly wellness benefit
  • Weekly meal benefit
  • Global off-sites
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ROI analysisunit economicsdata modelingfinancial analysisincentive evaluationpricing strategydecision-making frameworksstakeholder alignmentbenchmarkingquantitative analysis
Soft Skills
operator mindsetautonomous decision-makingcross-functional collaborationclear communicationstructured thinkingproblem-solvinganalytical thinkingdecision clarityimpact prioritizationadaptability