Phantom

Customer Support

• Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup
• Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams
• Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay
• Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training
• Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality
• Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction
• Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate

Junior Developer Support Specialist – Contractor

Communications

• Own Phantom’s product narrative across media and thought leaders—ensuring consistent, disciplined storytelling aligned with company strategy.
• Shape positioning for new products and categories that expand Phantom’s reach beyond retail trading into consumer finance and payments.
• Lead media strategy and execution for key product announcements, partnerships, and launches.
• Partner with Product, Marketing, and Leadership to align on messaging and go-to-market strategy across channels.
• Proactively identify storylines and opportunities that advance Phantom’s reputation as the best place for consumers to experience the benefits of crypto.
• Serve as a trusted voice on external communications strategy, balancing speed, clarity, and discipline.

Product Communications Lead

Software Engineer

• Partner cross-functionally with leaders across Product, Engineering, Security, Finance, People, and Operations to align IT operations with business strategy and growth objectives.
• Lead global end-user IT operations—including help desk/ticketing, remote support, device provisioning, and onboarding/offboarding—across multiple geographies and time zones.
• Define and optimize standard operating procedures (SOPs), SLAs, key metrics, and dashboards to ensure reliability, responsiveness, and transparency in IT operations.
• Own vendor and MSP relationships, ensuring accountability, cost efficiency, and seamless collaboration between internal teams and external providers.
• Drive continuous improvement by building a culture of service excellence, proactive support, and operational rigor for a fully distributed workforce.
• Build and scale a small but high-impact team, setting vision, culture, and technical direction for global service delivery.

Corporate Engineering Manager – IT

Full-stack Engineer

• You’ll play a key role in building the backend systems that power our trading experiences.
• You’ll design and implement APIs, data pipelines, and services.
• Focus on the implementation and aggregation of new trading protocols, aggregators, and trade types.
• Interfacing directly with end-users and developers building on Phantom to support them and collect feedback.
• Working with the team to create and foster a culture of raising the bar with each new hire.

Software Engineer, Trading

Executive Assistant

• Manage complex and dynamic calendars across multiple executives; anticipate needs and proactively resolve scheduling conflicts.
• Coordinate travel logistics and itineraries with precision.
• Support planning and execution for leadership meetings, onsites, and team events.
• Ensure executives are prepped and informed ahead of every meeting and engagement.
• Manage confidential information, communications, and documentation with professionalism and discretion.
• Serve as a trusted partner and representative for the executives with both internal and external stakeholders.
• Collaborate closely with the Chief of Staff and other EAs to streamline systems, tools, and communication across the leadership team.

Senior Executive Assistant

Account Manager

• Develop and implement strategies to build the inaugural affiliate program and drive new funded wallets and traders on Phantom.
• Identify and recruit high-quality affiliate partners, including content creators, influencers, KOLs, and financial publishers.
• Build and maintain strong relationships with top-tier affiliates, offering support, guidance, and incentives to maximize their performance.
• Monitor, analyze, and report on program performance using key metrics such as clicks, conversions, ROI, and revenue.
• Work with affiliates to create high-impact promotional content, such as reviews, guides, and tutorials, that effectively communicates Phantoms value proposition.
• Leverage affiliate tracking software (Impact, which Phantom uses for its program) to manage assets, track performance, and process payments.

Growth Partnerships Lead

Data Engineer

• Design and maintain robust pipelines that transform raw blockchain data into reliable, analytics-ready datasets.
• Build scalable, well-tested models in dbt to power product metrics and user segmentation.
• Implement monitoring, testing, and data quality frameworks that ensure data accuracy and trust.
• Partner with Product, Data Science, and Growth teams to deliver data solutions that unlock insights.
• Drive performance improvements and cost efficiency across the data stack.

Senior Data Engineer

Accountant

• Prepare consolidated financial statements.
• Create and document accounting policy in accordance with GAAP accounting standards.
• Analyze and adopt new accounting standards as applicable to our business.
• Own Ad-Hoc or complex areas of accounting.
• Support M&A activity from technical accounting perspective and assist with book PPA preparation.
• Work with FP&A on budgeting/forecasting items, assessing impact from the accounting perspective.
• Provide guidance to team on accounting treatment.
• Assist team with month-end close as needed.

Technical Accountant

Security Engineer

• Design, implement, and manage security for all corporate endpoints across our fully distributed workforce
• Deploy and operate our security stack including MD, EDR/XDR, ZTNA and SSO
• Implement zero-trust architecture principles including device trust, conditional access, and least-privilege controls
• Enforce security baselines, hardening standards, and compliance policies across all corporate systems
• Build and maintain secure authentication systems and identity management workflows
• Lead security initiatives for endpoint hardening, access controls, and corporate infrastructure protection
• Conduct security design reviews and risk assessments for new services, tools, and integrations
• Perform vulnerability assessments and drive remediation efforts across corporate systems
• Partner with IT and cross-functional teams to balance security requirements with business velocity
• Develop and enforce IT security policies, standards, and procedures aligned with industry best practices
• Respond to security incidents and events impacting corporate systems with urgency and technical depth
• Collaborate with the Detection & Response team to build detection rules, alerts, and monitoring for corporate infrastructure threats
• Automate security workflows using Python, Go, or similar languages to reduce manual toil
• Create runbooks and playbooks for common security scenarios
• Leverage security tooling and automation to scale security operations efficiently
• Evangelize security best practices through education, training, and internal communications
• Build security awareness programs that empower employees to make secure decisions
• Partner with engineering teams to embed "secure by default" principles into development workflows
• Serve as a trusted security advisor across the organization

Senior/Staff Security Engineer – Corporate Security

Application Engineer

• Perform regular security assessments on new projects, infrastructure and code
• Identify and mitigate security vulnerabilities in code, systems and networks through manual testing, automated tools, threat modeling and threat intelligence
• Keep up to date with the latest offensive security techniques, application security threats, and best practices in the blockchain space, and recommend improvements to security posture
• Write detailed reports of your findings and present them to management and technical teams, and help to prevent real-world attacks
• Work with development teams to implement secure coding practices and to ensure the integrity of cryptographic functions
• Collaborate with other teams such as development and platform to ensure that security is integrated throughout the organization
• Participate in incident response and incident management activities
• Lead large cross-team projects
• Identify, exploit and mitigate security vulnerability risks in software applications, and conduct security assessments and investigations

Staff Application Security Engineer

Backend Engineer

• Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 15 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

Responsibilities
As a Backend Engineer, You’ll play a critical role in shaping the technical direction of our backend systems and infra, with a focus on high-volume, high-availability solutions that meet the complex needs of modern financial platforms. Join us on our mission to make the digital economy safe and easy to use for everyone.

Qualifications
Proven backend engineering experience with distributed systems fundamentals.
Direct ownership of paved path / service standards or major DevEx initiatives.
CI/CD pipeline design and optimization for backend deployments.
Familiarity with Kubernetes, AWS, and Infrastructure-as-Code (Terraform/Pulumi).
Strong code quality, testing, and observability practices.
Hands-on Rust experience
Demonstrated interest in open and community-driven platforms
Nice To Haves: Hands-on TypeScript experience
1+ years experience in a blockchain based product
Kafka / Flink /Spark or other data streaming/storage platforms.
Service mesh exposure.
Crypto/web3 familiarity.

Why Work with Us
Opportunity
We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
Benefits
We strongly encourage candidates of all different backgrounds to apply. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

Staff Software Engineer, Backend

• Phantom is revolutionizing the way millions of people interact with the crypto ecosystem through a multi-chain self-custodial wallet
• Full-stack engineer working across frontend (UIs, cross-platform client infrastructure) and backend (APIs, data pipelines, services)
• Transaction Reliability & Performance: design and optimize systems to ensure Phantom transactions land quickly and consistently
• Order Flow Optimization: architect strategies to maximize value capture and execution quality from Phantom’s retail order flow
• Ecosystem Awareness: adapt systems to Solana market structure changes driven by key players and new proposals
• Cutting-Edge Infrastructure: collaborate across engineering and product to build resilient, performant wallet transaction infrastructure

Senior Rust Engineer

Brand Designer

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
As Director of Brand Creative, you will be the steward of Phantom’s visual identity and storytelling. You’ll set the creative vision and standards that bring our mission to life across go-to-market campaigns, social, partnerships and more. Leading a team of talented brand and motion designers, you’ll inspire and mentor them to execute at the highest level while maintaining consistency, clarity, and originality.
This role is ideal for a creative leader who thrives at the intersection of finance and culture, someone who can make a crypto brand feel both trustworthy and aspirational.
Define and evolve our brand’s creative strategy, ensuring it differentiates us in the crypto and consumer finance space.
Manage, mentor, and grow a team of brand designers, fostering creativity, collaboration, and professional development.
Oversee the creative development and production of campaigns, product launches, brand activations, and content across digital, social, and offline channels.
Build and enforce brand guidelines, ensuring visual and verbal alignment across product, marketing, and communications.
Partner with marketing, product, comms, and leadership to align brand creative with business objectives and user insights.
Bring forward fresh ideas, cultural relevance, and breakthrough creative that builds trust while making crypto approachable to a mainstream audience.
Use feedback, insights, and performance data to refine creative strategies and deliver impact at scale.

Director of Brand Creative

Product Marketing

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
As a Senior Product Marketer at Phantom you will be responsible for developing and executing marketing campaigns across all product work streams including: defining positioning, messaging, and creative, by analyzing market trends, target audiences, and work cross-functionally with product, engineering, design and leadership to ensure successful product launches and customer adoption.
This is a general opening - based on your fit and marketing experience you could be working on projects across product, partnerships, brand, content, influencer, and experiential marketing. There will be a lot of space to conceive, own and drive initiatives - with 16M MAU, Phantom is a rare opportunity to impact the web3 experience of people at scale.
Develop and execute go-to-market campaigns for new products and features, including target audience identification, creative brief development, brainstorm facilitation, creative direction, copywriting, and performance reporting.
Translate features and use cases into audience-specific benefits that clearly articulates the product's value proposition and differentiates it from competitors.
Work with growth and design teams to develop marketing assets including videos, static assets, social posts, blog posts, to educate and engage users
Monitor key performance indicators (KPIs) to measure the effectiveness of marketing campaigns and make data-driven adjustments
Collaborate cross-functionally to identify and prioritize opportunities, projects, and processes, to maximize efficiency and effectiveness

Senior Product Marketer

Product Manager

• Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
Phantom is building the entry point for the next generation of finance. Our platform will redefine how tens of millions of people move, invest, and interact with money globally. We have already reached millions of active users and billions in monthly volume. We are now looking for a Head of Product to scale our product organization, expand into new business lines, and out-execute the most formidable players in crypto and consumer finance.
This is a rare opportunity to lead at the intersection of fintech scale, crypto speed, and product excellence. You will have the mandate and resources to ship products that shape the financial system for decades.
Responsibilities: Lead and Scale: Grow and coach a high-talent team of 6+ PMs and cross-functional product teams, raising the bar on speed, craft, and impact. Set the Agenda: Define a bold, multi-year product vision that aligns with Phantom’s strategic pillars of Own Entry Point, Grow Trading, Eat TradFi, and Diversify Revenue. Ship at Scale: Launch category-defining products that are fast, elegant, and trusted by tens of millions globally. Drive Cross-Company Impact: Partner with engineering, design, marketing, compliance, and business development to deliver high-velocity execution across the portfolio. Bring Technical and Design Excellence: Make smart trade-offs, keep products beautiful, and ensure they scale without sacrificing user trust. Win in Crypto’s Fast Lane: Bring deep domain expertise or ramp instantly and use it to outpace the competition.
Qualifications: Proven success leading multi-product teams at scale. Track record of shipping consumer products with millions of users. Strong technical fluency and ability to work deeply with engineering. Sharp design sensibility and obsession with user experience. Operates with urgency, focus, and entrepreneurial drive. Crypto native or able to get there fast.
Why Work with Us: Opportunity; We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
Benefits: