PGTEK

ServiceNow

• Design and develop architectures, methodologies, and best practices for ServiceNow solutions across diverse environments.
• Lead deployments and operations for Security Incident Response (SIR) and Vulnerability Response (VR).
• Ensure alignment with technology roadmaps; evaluate new technologies and integration approaches.
• Review technical designs for quality, standards compliance, and risk mitigation.
• Influence technical decisions at leadership levels using strong domain expertise.
• Mentor junior team members and promote excellence in software design and development.

ServiceNow CMDB, ITAM Specialist

• Design, develop, and deploy ServiceNow ITSM solutions that meet federal requirements and best practices
• Build and customize applications/modules including Incident, Change, Request, Service Catalog, CMDB, Knowledge, HR, and custom applications
• Develop and enhance Service Portal pages, widgets, catalogs, and domain-separated configurations
• Automate ITSM workflows and optimize end-to-end service delivery processes
• Integrate ServiceNow with external systems and federal enterprise platforms
• Conduct code reviews, create technical documentation, and ensure adherence to development standards
• Stay current with ServiceNow releases and recommend platform improvements
• Troubleshoot complex technical issues and collaborate with security teams to ensure FISMA/NIST/FedRAMP compliance
• Act as a technical advisor to stakeholders including executives, platform owners, architects, and development teams

ServiceNow ITSM Platform Developer

Analyst

• Implement, integrate, and maintain infrastructure monitoring tools across production and non-production environments.
• Collaborate with business and IT teams to identify key business transactions and set up proactive monitoring and alerting.
• Analyze incidents, identify patterns, and develop monitoring solutions to prevent recurring issues.
• Create and maintain documentation to support monitoring operations and development.
• Develop and execute testing procedures following tool implementation.
• Lead the implementation and ongoing support of monitoring tools with outsourcing partners.
• Ensure timely updates, patches, and upgrades for monitoring systems.
• Provide instrumentation and metrics for proactive diagnostics and performance insight.
• Identify automation opportunities to streamline processes and improve IT efficiency.
• Manage problem resolution, system health visibility, and ITIL-based service maintenance.
• Ensure security remediation and compliance with all findings.

Infrastructure Monitoring Tools Analyst – Secret Clearance or Higher

• Design, develop, and implement ServiceNow ITOM and ITSM solutions.
• Configure and customize modules such as Incident, Change, Service Catalog, CMDB, and Discovery/Service Mapping.
• Develop automation scripts and integrations with monitoring and cloud platforms (AWS, Azure).
• Manage and optimize CMDB processes, reporting, and configuration management activities.
• Collaborate with Federal clients, architects, and security teams to ensure compliance and best practices.
• Create and maintain documentation, perform code reviews, and stay current with platform updates.

ServiceNow ITOM Platform Developer – Secret Clearance or Higher

Project Manager

• Lead and manage federal programs involving multiple functions and project teams focused on engineering development and implementation.
• Oversee customer onboarding to managed service platforms and ensure a smooth transition into operational environments.
• Develop schedules, budgets, critical deliverables, and resource allocation plans to support assigned programs.
• Coordinate activities among internal teams and external development partners; monitor progress and adjust plans as needed to meet objectives.
• Collaborate closely with transition managers, engineering SMEs, and product and portfolio managers to ensure successful project execution.
• Communicate program status, risks, and resolutions to stakeholders and senior leadership; implement corrective actions as required.
• Guide and mentor less-experienced team members to promote growth and team effectiveness.

Federal Project Manager – Secret Clearance or Higher

Database Administrator

• Design, configure, and maintain database environments using MySQL/MariaDB and/or Microsoft SQL Server.
• Implement database best practices for architecture, deployment, security, and lifecycle management.
• Develop and support high-availability (HA) and disaster recovery (DR) solutions to ensure minimal downtime and optimal performance.
• Configure and manage MaxScale for load balancing, query routing, and HA implementations.
• Perform security hardening of database systems in alignment with DoD or industry standards.
• Establish and maintain audit logging and system log configurations to support compliance and operational visibility.
• Manage and validate database backup and recovery processes, ideally leveraging Cohesity or similar backup platforms.
• Collaborate with system and network administrators to ensure database infrastructure is properly integrated and optimized within the overall environment.
• Monitor database performance and troubleshoot issues proactively to maintain service reliability.
• Document database configurations, maintenance procedures, and operational workflows.

Database Administrator – DOD Secret Clearance

Engineer

• Design, deploy, and maintain robust virtual infrastructure using VMware vSphere, ESXi, and vCenter.
• Monitor and optimize performance of virtual environments to ensure high availability and reliability.
• Perform upgrades, patches, and lifecycle management of VMware infrastructure components.
• Troubleshoot complex virtualization issues across compute, storage, and networking layers.
• Implement and maintain backup and disaster recovery solutions for virtual environments.
• Collaborate with cross-functional teams including networking, storage, security, and application support teams.
• Create and maintain detailed documentation for configurations, procedures, and best practices.
• Evaluate and recommend new virtualization tools and technologies to improve efficiency and scalability.
• Support capacity planning and performance analysis for virtual environments

Senior Virtualization Engineer – TS/SCI Clearance with Poly

• Engineer will assist with the development of the Customer's capability to do the following:
• Manage and deploy mobile applications
• Provide an enterprise app catalog
• Provide an on-premises mobile device management platform
• Securely manage corporate mobile devices
• Support new device deployment and refreshes
• Customer will provide the following Consulting Services:
• Assess Workspace ONE UEM health
• Upgrade Workspace ONE UEM
• Migrate Workspace ONE UEM On-Premises to Dedicated SaaS
• Provide adoption and rollout assistance for Workspace ONE UEM
• Leverage Workspace ONE Access for a self-service catalog
• Leverage Workspace ONE Access for mobile applications
• Leverage Workspace ONE Hub Services

Senior Virtualization Engineer

Network Engineer

• Lead configuration, management, and troubleshooting of Aruba Fabric Composer (AFC), Aruba CX switches, and Aruba ClearPass
• Design and integrate cloud architectures and network solutions with Aruba platforms
• Troubleshoot VXLAN with EVPN overlays and support VMware NSX environments
• Perform advanced routing analysis and troubleshooting (OSPF, BGP, packet captures, tracing)
• Ensure compliance with DoD STIGs and routing/switching SRGs
• Provide secondary support for Juniper routing, switching, and vSRX firewalls

Senior Network Engineer – Active Secret Clearance

• Administer and optimize Omnissa Horizon, Dynamic Environment Manager (DEM), and AppVolumes
• Develop, maintain, and execute automation scripts (PowerShell, VBScript, Python, etc.) for deployment, patching, and monitoring
• Install, configure, and upgrade Horizon components, DEM policies, and AppStacks/AppVolumes containers
• Design and implement Windows 11 optimization strategies for both physical and virtual endpoints
• Create, manage, and enforce Active Directory Group Policy Objects (GPOs)
• Utilize vCenter Server to provision, monitor, and troubleshoot virtual infrastructure
• Document architecture designs, SOPs, runbooks, and change records
• Collaborate with cross-functional teams to gather requirements and deliver tailored solutions
• Manage multiple concurrent incidents and projects with timely resolution and clear handoffs
• Apply DoD security controls, STIGs, and accreditation processes to ensure ongoing compliance