Operations Manager

PGTEK

Operations Manager overseeing end-to-end service delivery operations for PGTEK's tech deployment program. Ensuring effective communication and project tracking for high-volume concurrent projects.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage incoming deployment requests and work orders
Build, track, and drive projects through successful completion
Schedule the right resources based on skills, availability, scope, and location
Ensure accurate project tracking, revenue capture, and operational reporting
Maintain strong communication across internal teams, customers, and partners
Coordinate schedules with project stakeholders
Calculate and apply project adjustments
Manage deployment logistics and ensure projects remain on schedule
Ensure completed work orders are properly closed
Reconcile time and cost center information

Requirements

What you’ll need

4+ years of experience managing operations, service delivery, or projects (people and/or program management)
Experience within IT services, technology deployments, field services, or a partner/channel environment preferred
Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through
Experience using work-management or PSA platforms (Wrike or similar)
Experience using resource scheduling tools (Resource Guru or similar)
Comfortable working within vendor and partner portals
Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus
Excellent written and verbal communication skills with a proactive approach to follow-up
Self-directed, dependable, and comfortable working in a fast-paced environment

Benefits

Comp & perks

Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
Vision plan
Dental insurance with base dental plan option paid for by PGTEK
Life Insurance
Short and Long-Term disability
Critical Illness insurance premiums covered
Matching 401(k) plan
Discount on pet insurance through ASPCA Pet Insurance
Employee Assistance Program available at no cost
Generous amount of PTO and Holidays
Education Assistance Program available after 12 months of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementoperations managementservice deliveryresource schedulingproject trackingrevenue capturelogistics managementcost reconciliationIT servicestechnology deployments

Soft Skills

strong communicationorganizationaccuracyfollow-throughself-directeddependableproactive approachability to manage concurrent projectscomfortable in fast-paced environmentcoordination