Implementation Specialist
PGLS
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Facilitate the onboarding process for new clients, ensuring a smooth transition and successful implementation of products or services.
- Prepare welcome kit materials for new client onboarding.
- Identifying the client’s specific business needs and coordinating the configuration of software and client set up to fit their existing workflows.
- Coordinating the resolution of "Day 1" bugs and integration issues during client launch.
- Provide training, demonstrations, and best practice recommendations to clients to optimize their use of products or services.
- Assist in the development and maintenance of knowledge resources, tutorials, and documentation to support client self-service and learning.
- Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses.
- Other administrative tasks, as needed.
Requirements
- 3+ years of experience in operational roles
- 3+ years of experience in the interpretation industry
- B.A./B.S.
- Familiarity with industry scheduling tools and on demand interpreting platforms
- Comfortable in a fast-paced, deadline-driven environment and able to multitask
- Ability to work independently as well as in a team
- Excellent written and verbal communication skills
- Excellent client-facing skills.
Benefits
- Health
- Dental
- 401k
- Vision
- Pet Insurance
- PTO
- Paid Holidays
- flexible work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client-facing skillsexcellent written communicationexcellent verbal communicationability to multitaskability to work independentlyability to work in a teamcollaborationproblem-solvingtrainingdocumentation
Certifications
B.A.B.S.