PGLS

Software Engineer

• Design and implement our transition from one central team to multiple autonomous squads, ensuring clear ownership and alignment as our product portfolio expands.
• Lead by example by contributing to the codebase on critical-path initiatives and foundational libraries. You will set the bar for technical excellence by performing rigorous code reviews and mentoring engineers.
• Establish the processes, SDLC standards, and deployment protocols that will serve as the engine for our future growth.
• Serve as the final authority on technical architecture. You will own the core libraries and high-level design, remaining hands-on enough to perform deep-dive code reviews and solve complex technical bottlenecks.
• Build and manage the processes that make teams efficient. You will implement and track performance metrics (e.g., Cycle Time, Deployment Frequency, MTTR) to identify and remove friction.
• Partner closely with the Head of Product to translate business requirements into technical roadmaps, ensuring high uptime and scalable solutions.
• Manage and hold accountable external engineering vendors, ensuring their output meets Piedmont’s high standards for quality and security.
• Implement "Shift Left" tools, CI/CD automation, and AI-assisted tooling (e.g., GitHub Copilot) to enhance developer experience and output.
• Ensure robust developer support processes and system monitoring are in place to maintain high uptime and rapid incident response.

Director Engineering

Implementation Specialist

• Facilitate the onboarding process for new clients, ensuring a smooth transition and successful implementation of products or services.
• Prepare welcome kit materials for new client onboarding.
• Identifying the client’s specific business needs and coordinating the configuration of software and client set up to fit their existing workflows.
• Coordinating the resolution of "Day 1" bugs and integration issues during client launch.
• Provide training, demonstrations, and best practice recommendations to clients to optimize their use of products or services.
• Assist in the development and maintenance of knowledge resources, tutorials, and documentation to support client self-service and learning.
• Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses.
• Other administrative tasks, as needed.