PGLS

Translator

• Lead localization strategy, operating model development, governance, and scalable program execution in alignment with Language Operations and company objectives.
• Own Localization Department initiatives, including departmental goals, success metrics, risks, dependencies, and resourcing recommendations.
• Define, validate, and maintain executive-ready analytics and reporting for localization performance, including quality, speed, cost, throughput, scalability, margin drivers, and operational health.
• Assess localization program health across delivery, quality, cost, scalability, tooling, vendor ecosystem, resourcing, and operational risk; prioritize improvement opportunities using data and stakeholder input.
• Develop business cases for major localization improvements, including expected impact, cost, timeline, risks, rollout approach, training needs, and measurement plans.
• Facilitate collaboration across Operations, Sales, IT, Tech, Language Operations, Quality Management, Vendor Management, and other stakeholders by clarifying interfaces, dependencies, ownership, and escalation paths.
• Act as a senior escalation point for complex localization program, stakeholder, vendor, tooling, delivery, quality, and resourcing issues.
• Demonstrate people leadership through mentorship, coaching, expectation management, performance support, and development of direct reports.
• Stay current on industry trends, emerging technologies, and best practices in localization and language operations; recommend and implement improvements as appropriate.
• Support continuous improvement of localization processes, workflows, documentation, reporting standards, and governance practices.
• Perform all other duties as assigned.

Senior Localization Manager