Pflegia

Customer Success Manager

• Supporting our care heroes — You are the primary point of contact for healthcare professionals, guiding them with commitment and empathy from first contact through to successful placement.
• Personalized, heartfelt support — You listen to candidates' wishes and needs and make their application process simple and seamless.
• Tailored job matching — You connect talent with employers by matching candidates' preferences to the best opportunities from our partner organizations.
• Feedback that matters — You proactively gather feedback from healthcare professionals to improve our processes and elevate the candidate experience.
• Collaborative, enjoyable teamwork — Together with Account Management you develop tailored solutions to exceed the expectations of candidates and partner organizations.
• Accurate documentation — You keep all candidate information up to date and ensure our metrics are always accessible and precise.
• With your support you create a real win-win for care professionals and partner organizations — actively shaping the future of the healthcare sector!

Junior Customer Success Manager

Account Manager

• Relationships that last and grow! – You are not only the primary contact for your partners but also a driver of growth.
• You ensure long-term successful collaboration by always having an open ear for their concerns and continuously optimizing their recruiting processes.
• Meaningful participation in shaping the process! – You are responsible for actively managing candidate sourcing, from the first match through to a successful placement.
• Match-maker with a mission! – You support the negotiation of terms between candidates and employers to find the best outcome for both sides, thereby helping to strengthen the partnership long-term.
• Develop existing clients and pursue cross-selling opportunities! – You proactively grow existing relationships and identify cross-selling potential.
• Strategic account management – You help your partner companies further develop their recruiting strategies and keep profiles and job postings up to date.
• Efficient communication – You conduct regular feedback conversations and develop tailored solutions together with your partners.
• Proactive problem solving – You identify challenges early and develop bespoke solutions.
• Analysis and reporting – You analyze the performance of your key accounts and recommend optimized recruiting processes.
• Goal-oriented candidate placement – You ensure that our partner companies attract the right care professionals.

Junior Customer Success Manager

Junior Key Account Manager