Pfizer

Retail Account Manager, Vaccines

Pfizer

full-time

Posted on:

Location Type: Remote

Location: Alabama • Florida • United States

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Salary

💰 $162,900 - $261,000 per year

About the role

  • The Retail Pharmacy Account Manager (RAM) is responsible for developing durable business, deepening collaboration with Retail Pharmacy Field Leaders and growing appropriate use of Pfizer Primary Care Retail Pharmacy products
  • This is accomplished by identifying shared objectives, aligning resources, and deploying innovative solutions to achieve targeted business results
  • The RAM’s primary focus is to ensure access to the Pfizer retail pharmacy portfolio through the development of productive relationships with Retail Pharmacy field leaders to support mutually aligned goals through projects and educations that drive operationalization
  • Additionally, the RAM will engage diverse local stakeholders, combining innovative thought, entrepreneurial business acumen, and account management skills
  • Initiate and cultivate relationships with key retail pharmacy field leaders (decision makers and influencers) within the target customers such as Divisional Vice Presidents or equivalent, Retail Pharmacy Regional & District Leaders, Clinical Directors, Field Clinical Trainers, Field Operations, and other field pharmacy leaders outside the HQ offices who implement chain HQ direction to implement retail pharmacy-based programs
  • Leverage Pfizer’s value proposition to create mutually beneficial business opportunities that result in action and outcomes
  • Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the customer
  • Seek out opportunities for synergy and collaboration to achieve both Pfizer and Retail Pharmacy customer goals through active and transparent customer planning
  • Develop a tailored account management approach to each account based on their needs and adapt in response to evolving markets
  • Prioritize retail customers opportunities and projects to maximize impact; leveraging all available internal data sets and stakeholder maps (to include Watchtower) input to optimize decision making
  • Train and compliantly share externally-facing performance data with approved Retail Pharmacy Field Leaders
  • Use customer-facing Population Health Discovery Tool (PHDT) to share geographic & demographic immunization opportunities
  • Conduct expert account planning and practice effective project management using Pfizer Account Management resources (i.e. Valkre, etc.)
  • Implement and measure impact of customer-aligned Projects and Educations
  • Identify & prioritize top Retail areas to progress the Operationalization process and track the progress of these targeted areas (Communication, Education, Patient Identification, Execution, and Stocking)
  • Generate sustained immunization initiatives with Retail pharmacy field leaders by successfully aligning Pfizer RC-approved resources to a customer’s immunization programs
  • Use latest RC-approved educational content and resources to address needs of customers
  • Implement pull through with effective project management to include field leader education and patient identification through workflow engagement tools
  • Facilitate internal sharing of chain best practices in patient identification, workflow, and counseling
  • Analyze and monitor key market trends, competition, past customer interactions, and other market data to maximize effectiveness of each account interaction
  • Complete Full Account Management Curriculum Training, as well as Retail Pharmacy specific training
  • Execute marketing programs across customer segment and present RC-approved materials to deliver value added messaging in a compelling manner; developing and executing projects that are strategic in nature and may have near, mid, and long-term market and business impact
  • Operate in a team environment that encourages innovative ideas and a culture of collaboration and teamwork
  • Be adept at creating a vision for the future and be able to create a pathway to help optimize the customer’s vaccination opportunities in a compliant and engaging way

Requirements

  • Bachelor’s Degree
  • 5+ years pharmaceutical or retail-related experience – combination of sales and marketing in pharmaceuticals or related industries
  • Prior account management experience in retail pharmacy or large organized customers
  • Valid US driver’s license and driving record in compliance with company standards
  • Demonstrated ability to meet or exceed product performance objectives
  • Demonstrated success working in matrix environment, leading through influence and orchestrated customer interactions across multiple teams in different organizational structures
  • Demonstrated ability to successfully engage and deliver impact among key decision makers with large accounts
  • Demonstrated ability to think strategically and to formulate, develop, write, communicate and monitor the execution of stakeholder business plans
  • Demonstrated experience in executing and in overseeing highly complex programs and projects (i.e., strong project management skills)
  • Demonstrated success in collaborating effectively and gaining alignment with colleagues across different parts of the organization (including field and HQ)
  • Prior team management and/or account management preferred or an IDP-aligned development role for account management with demonstrated leadership across peer and manager groups
  • Demonstrated track record of assessing customer needs and bringing relevant cross-functional appropriate tools and resources
  • Demonstrated track record of strong leadership, cross functional leadership, collaboration and effective utilization of available resources to drive performance
  • Demonstrated experience leveraging data and all available information to prioritize business opportunities
  • Demonstrated success in problem solving and entering new markets in a structured organization
  • Strong understanding of evolving healthcare landscape in US, including US Healthcare Reform, and impact on Retail Pharmacy customers
  • Demonstrated track record of strong business acumen, problem solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills
  • Demonstrated proficiency in executive level customer engagement presentations. Engagement presentations will often be directed at high levels of organized customers and will require excellent executive presence
  • Excellent communication skills to impactfully explain public health argument and clinical value proposition of Pfizer Retail Pharmacy products to target customers, and to influence the products’ acceptance within the customer organization
Benefits
  • 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
  • paid vacation
  • holiday and personal days
  • paid caregiver/parental and medical leave
  • health benefits to include medical, prescription drug, dental and vision coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementproject managementdata analysisstrategic planningperformance measurementcustomer engagementimmunization programsmarketing programsbusiness acumenstakeholder business plans
Soft skills
collaborationleadershipcommunicationproblem solvingstrategic thinkinginfluenceteam managementadaptabilityrelationship buildingplanning and prioritization
Certifications
Bachelor’s DegreeFull Account Management Curriculum TrainingRetail Pharmacy specific training