Pfizer

Customer Engagement Program Performance Manager – Secondment, 9 Months

Pfizer

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $99,200 - $160,500 per year

About the role

  • Develop, track, and analyze key performance metrics and long-term impact outcomes for Customer Engagement Training programs
  • Manage training program effectiveness evaluation and conduct business and strategic training needs analysis
  • Work cross-functionally with business analytics and commercial effectiveness partners
  • Align training measures with business priorities and maintain scorecards
  • Drive continuous improvement in training programs
  • Optimize GCET Budget Tracking and Financial reporting
  • Own and optimize budget tracking across GCET verticals and forecast future needs
  • Optimize financial and organizational reporting
  • Enhance procedural and training materials for GCET finance and budget procedures

Requirements

  • BA/BS with at least 4+ years of experience
  • Expertise in program performance measurement and management
  • Strong data analysis and reporting skills
  • Strong technical acumen in Microsoft PowerPoint, Excel, and PowerBI or ability to quickly learn new data visualization tools
  • Ability to gather, synthesize, and translate business and functional requirements into actionable insights
  • Experience with Pfizer learning platforms and business measures for brands/CFCs
  • Previous leadership experience in commercial environments
  • Executive presence and ability to influence senior stakeholders
  • Excellent interpersonal, presentation, facilitation, and writing skills
  • Project management and organizational abilities
  • Creativity and innovative thinking
  • Strong judgment and decision-making skills
  • Experience leading diverse teams
Benefits
  • 401(k) plan with Pfizer Matching Contributions
  • Pfizer Retirement Savings Contribution
  • Paid vacation
  • Holiday and personal days
  • Paid caregiver/parental and medical leave
  • Health benefits including medical, prescription drug, dental and vision coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program performance measurementdata analysisreportingbudget trackingfinancial reportingtraining program evaluationbusiness needs analysistraining effectiveness evaluationdata visualization
Soft skills
leadershipinterpersonal skillspresentation skillsfacilitation skillswriting skillsorganizational abilitiescreativityinnovative thinkingjudgmentdecision-making