PEXA

AML Support Specialist

PEXA

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Supporting customers with onboarding and ongoing AML related enquiries
  • Responding to inbound queries via phone, email and web
  • Managing cases from start to finish, including complex enquiries and complaints
  • Working closely with internal teams such as Risk, Legal, Technology and Customer Experience
  • Monitoring queues and workflows to ensure service levels are met

Requirements

  • Previous experience in a customer focused environment
  • Strong time management and ability to balance competing priorities
  • Proven collaboration skills and ability to build strong stakeholder relationships
  • Excellent written and verbal communication skills with strong attention to detail
  • Experience in AML, fraud or financial crime is desirable but not essential
Benefits
  • Quarterly wellness days to recharge
  • Four weeks Workcation per year, work from an approved country
  • Take the opportunity to purchase up to four weeks additional annual leave per year
  • Learn from the best and upskill with PEXA Academy certifications and grow your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AMLfraudfinancial crime
Soft Skills
time managementcollaborationstakeholder relationshipswritten communicationverbal communicationattention to detail