PEXA

Customer Support

• Be the first point of contact — listening actively, understanding each customer’s needs, and providing tailored guidance. Deliver quick, accurate solutions to help customers move confidently through their remortgage journey, meeting their preferred completion dates.
• Take ownership of every interaction — seeing issues through to resolution or seamlessly escalating when specialist support is needed.
• Communicate clearly and empathetically across all channels (phone, email, webchat, and portal).
• Support customers in vulnerable situations, applying sensitivity and signposting to specialist help where needed.
• Champion the customer experience by identifying opportunities to simplify or improve processes.
• Work collaboratively with colleagues and stakeholders to ensure seamless handovers and consistent service.
• Embrace change with flexibility — priorities can shift quickly, and your adaptability helps us respond to customers’ evolving needs.
• Live our values by demonstrating professionalism, fairness, and integrity in every interaction.

Customer Service Case Assistant

Consultant

• Own end-to-end consulting engagements, ensuring exceptional quality and alignment with customer and PEXA strategic objectives.
• Build trusted relationships with senior customer stakeholders, becoming a valued partner rather than a vendor.
• Represent PEXA at customer forums, industry events and executive-level engagements.
• Lead discovery workshops and scoping engagements with C-suite and senior operational stakeholders.
• Deliver compelling, insight-led product demonstrations.
• Support the development of business cases, value propositions and transformation roadmaps.
• Facilitate detailed design workshops to understand customer processes, operating models and strategic goals.
• Design scalable, robust solutions that maximise value realisation from PEXA adoption.
• Provide delivery assurance throughout customer programmes, working closely with Client Delivery Managers and cross-functional teams.
• Identify and manage key risks, dependencies and stakeholder expectations.
• Champion best practice across scope, design, testing and readiness activities.
• Ensure high-quality outputs that support both customer outcomes and internal knowledge sharing.
• Partner with customers post go-live to identify optimisation opportunities and benefits realisation initiatives.
• Provide market and customer insights that influence PEXA's product strategy and roadmap.
• Contribute to the evolution of consulting frameworks, methodologies and delivery standards.
• Mentor and support colleagues across the Client Delivery team.
• Provide leadership across cross-functional initiatives and, as the business grows, potentially lead a multidisciplinary team.

Senior Business Consultant

Security Engineer

• Work closely with engineers, architects, and product teams to strengthen the security of our cloud environments
• Monitor, detect, and respond to security threats — investigating issues and helping teams resolve them quickly and effectively
• Configure and improve cloud security controls across AWS and Azure, including identity, access, network, and data protection
• Fine-tune firewalls, WAFs, and network configurations to ensure strong perimeter security
• Build and automate security controls using Infrastructure-as-Code and integrate them into CI/CD pipelines
• Review vulnerabilities, coordinate patching, and help teams improve how they manage risk day-to-day
• Contribute to incident response and post-incident reviews, helping prevent future issues
• Create and maintain clear documentation, runbooks, and reporting that help teams stay secure and informed
• Partner with teams across Australia and the UK to embed secure-by-design thinking into how products are built

Cloud Security Engineer

Administration

• Maintain and update law firm records across lender panels, ensuring compliance with lender requirements
• Process and approve applications from law firms wishing to join lender panels
• Support ongoing compliance checks and ensure data accuracy across systems
• Handle incoming queries from law firms and lenders via phone and email
• Build and maintain strong relationships with external partners
• Provide timely and professional responses to internal and external enquiries
• Maintain accurate records using Microsoft Office and internal systems
• Ensure high levels of data integrity and attention to detail in all tasks
• Provide administrative support to the Lender Services Manager
• Assist with ad hoc tasks and projects as required

Customer Service Case Assistant

Senior Business Consultant

Cloud Security Engineer

Lender Panel Administrator