PEXA

Software Engineer

• Shape the foundations that enable engineering teams across PEXA to do their best work
• Review platform performance and reliability metrics, meeting with engineering leaders to identify opportunities to improve developer experience
• Work closely with senior stakeholders to prioritize platform services and ensure engineering standards are met
• Lead a high-performing team of engineering leaders, creating a thriving environment for innovation
• Collaborate with external partners and vendors and influence technology decisions

General Manager – Engineering, Group Platform

Customer Support

• Be the first point of contact — listening actively, understanding each customer’s needs, and providing tailored guidance. Deliver quick, accurate solutions to help customers move confidently through their remortgage journey, meeting their preferred completion dates.
• Take ownership of every interaction — seeing issues through to resolution or seamlessly escalating when specialist support is needed.
• Communicate clearly and empathetically across all channels (phone, email, webchat, and portal).
• Support customers in vulnerable situations, applying sensitivity and signposting to specialist help where needed.
• Champion the customer experience by identifying opportunities to simplify or improve processes.
• Work collaboratively with colleagues and stakeholders to ensure seamless handovers and consistent service.
• Embrace change with flexibility — priorities can shift quickly, and your adaptability helps us respond to customers’ evolving needs.
• Live our values by demonstrating professionalism, fairness, and integrity in every interaction.

Customer Service Case Assistant

Consultant

• Own end-to-end consulting engagements, ensuring exceptional quality and alignment with customer and PEXA strategic objectives.
• Build trusted relationships with senior customer stakeholders, becoming a valued partner rather than a vendor.
• Represent PEXA at customer forums, industry events and executive-level engagements.
• Lead discovery workshops and scoping engagements with C-suite and senior operational stakeholders.
• Deliver compelling, insight-led product demonstrations.
• Support the development of business cases, value propositions and transformation roadmaps.
• Facilitate detailed design workshops to understand customer processes, operating models and strategic goals.
• Design scalable, robust solutions that maximise value realisation from PEXA adoption.
• Provide delivery assurance throughout customer programmes, working closely with Client Delivery Managers and cross-functional teams.
• Identify and manage key risks, dependencies and stakeholder expectations.
• Champion best practice across scope, design, testing and readiness activities.
• Ensure high-quality outputs that support both customer outcomes and internal knowledge sharing.
• Partner with customers post go-live to identify optimisation opportunities and benefits realisation initiatives.
• Provide market and customer insights that influence PEXA's product strategy and roadmap.
• Contribute to the evolution of consulting frameworks, methodologies and delivery standards.
• Mentor and support colleagues across the Client Delivery team.
• Provide leadership across cross-functional initiatives and, as the business grows, potentially lead a multidisciplinary team.

General Manager – Engineering, Group Platform

Customer Service Case Assistant

Senior Business Consultant