Phone Customer Support Specialist, Contract
Petvisor
contract
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 $1,920 per month
About the role
- Ensure the highest levels of customer satisfaction via phone and tickets
- Make system change requests (ex., Rename extension, change phone routes)
- Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
- Enable system integrations for customers
- Conduct remote diagnostics and troubleshooting
- Resolve or Escalate customer requests/issues promptly
- Review, Analyze, and Evaluate trends on common system issues and communicate these to the company
Requirements
- Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
- Exceptional customer service skillset
- Strong ability to multitask, prioritize tasks, and effectively manage time
- Skill in handling incoming and outgoing support calls
- Proficient in conflict resolution, with the ability to sympathize and empathize with customers
- Experience in troubleshooting technical issues
- Outstanding capacity to navigate and resolve intricate issues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingremote diagnosticssystem integrationshardware issue resolutionsystem change requests
Soft Skills
customer servicecommunicationmultitaskingtime managementconflict resolutionempathyproblem-solving