Peter Park

Customer Service Manager

Peter Park

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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Salary

💰 €42,000 - €48,000 per year

About the role

  • Primary point of contact: Ansprechpartner for end customers for questions and concerns, providing expert support
  • Responsible for all inquiries from parking users to actively shape a positive parking experience
  • Manage customer-specific issues, including the Peter Park Ticket System and general customer inquiries
  • Support the strategic implementation and continuous development of CRM processes
  • Professional handling of challenging issues related to data protection and support for the secure implementation of relevant requirements
  • Close collaboration with Product & Tech, Customer Success, Project Management and Sales to develop optimal solutions for B2C customer inquiries

Requirements

  • 1–2 years of experience in customer communication, customer service, customer relationship management or comparable areas
  • Strong hands-on mentality, excellent analytical skills and a positive, solution-oriented working style
  • Ability to quickly grasp complex matters and find clear, understandable answers for customers
  • Calm and professional demeanor, even in stressful situations with customers and colleagues
  • Strong team orientation, working closely with colleagues to develop optimal solutions and sustainable customer satisfaction
  • Confident use of MS Office; ideally experience with CRM systems (e.g., HubSpot, Freshdesk, Zendesk or similar)
  • German at native level and English fluent in spoken and written form; additional language skills are an advantage.
Benefits
  • 28 vacation days – flexible scheduling
  • Top equipment – choose your own IT setup
  • Company pension plan – we think ahead
  • Flexible arrangements that suit you
  • Culinary perks – subsidized online canteen and weekly team lunch
  • Exclusive discounts – via Corporate Benefits
  • Stay fit – JobRad (bike leasing), EGYM Wellpass or Urban Sports Club
  • Productive work environment – healthy snacks such as fruit, nuts & muesli, plus height-adjustable desks
  • Training and development opportunities
  • Innovation meets stability – start-up mentality in a financially secure environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer communicationcustomer servicecustomer relationship managementanalytical skillsCRM processesdata protection
Soft Skills
hands-on mentalitysolution-oriented working stylecalm demeanorprofessional demeanorteam orientationstress management