Pet Media Group (PMG)

Operations

• Lead and scale a 25+ person field-agent org across PA/OH—boosting productivity and service quality while driving Lancaster Puppies’ shift from classifieds to a payments-enabled marketplace.
• Run and scale a high-performing field org Lead, coach, and develop a team of 25+ field agents.
• Drive operational efficiency (time, routing, throughput) Optimize scheduling, routing, visit frequency, and coverage models across territories.
• Transition Full Service from “listing support” to “marketplace enablement”.
• Improve breeder experience and trust Build a consistent service experience that is culturally respectful and relationship-first.
• Build the operating system Establish “one source of truth” dashboards and weekly business reviews.

Head of Full Service Operations