Pet Circle

Operations

• Own Pet Circle's Google Cloud Platform infrastructure, reliability, performance, cost efficiency, and evolution, with infrastructure-as-code at the foundation.
• Lead and develop the platform engineering team, and keep CI/CD pipelines fast and well-maintained so engineering squads can ship with confidence.
• Build our security posture from scratch: routine assessments, vulnerability remediation, identity and access management (JumpCloud), and endpoint security (CrowdStrike).
• Develop and test disaster recovery plans with defined, proven RPOs and RTOs. Not just documented ones.
• Oversee IT support across Pet Circle's offices, four Australian warehouses, and remote teams in NZ and the Philippines. 24x7 for warehouse operations.
• Manage a small team of IT Support Officers; set the standards and direction and let them run the day-to-day.
• Own GCP spend efficiency. Monitor, optimise, and build cost-awareness into architectural decisions.
• Act as the gatekeeper for software licensing across the business: audit what we have, rationalise duplicate and unused tools, and establish a clear approval process for new software requests.

Director, Technical Operations

Full-stack Engineer

• Architecting solutions that span multiple domains or services, anticipating second and third-order effects, making explicit technical trade-offs, and documenting them in a way that informs the squad's long-term direction
• Providing structured, growth-oriented mentoring to engineers at all levels, with feedback that accelerates their progression rather than just correcting current work
• Owning the technical response to major incidents, diagnosing root causes, understanding blast radius, and driving the fix while the Tech Lead coordinates stakeholder communication
• Proactively identifying and addressing technical debt that is causing real problems including performance degradation, fragility, or delivery friction, and prioritising refactors based on business impact
• Spotting architectural risks before they become incidents, and writing technical documentation including RFCs, runbooks and ADRs that elevates the entire team's understanding of the system
• Establishing squad-level guardrails for AI tool adoption and code generation, defining what tools to use and how to use them safely, and architecting robust AI integrations with full consideration of cost, latency and security
• Translating deep technical challenges into clear business narratives for stakeholders, and challenging leadership respectfully when technical decisions need protecting

Director, Technical Operations

Senior Software Engineer