Director, Technical Operations

Pet Circle

Director of Technical Operations overseeing Google Cloud infrastructure, managing the platform engineering team at Pet Circle. Building security and disaster recovery plans while optimizing cloud costs and software licensing.

Posted 5/19/2026full-timeSydney • 🇦🇺 AustraliaLeadWebsite

Tech Stack

Tools & technologies

CloudDockerGoogle Cloud PlatformKubernetesRTOSTerraform

About the role

Key responsibilities & impact

Own Pet Circle's Google Cloud Platform infrastructure, reliability, performance, cost efficiency, and evolution, with infrastructure-as-code at the foundation.
Lead and develop the platform engineering team, and keep CI/CD pipelines fast and well-maintained so engineering squads can ship with confidence.
Build our security posture from scratch: routine assessments, vulnerability remediation, identity and access management (JumpCloud), and endpoint security (CrowdStrike).
Develop and test disaster recovery plans with defined, proven RPOs and RTOs. Not just documented ones.
Oversee IT support across Pet Circle's offices, four Australian warehouses, and remote teams in NZ and the Philippines. 24x7 for warehouse operations.
Manage a small team of IT Support Officers; set the standards and direction and let them run the day-to-day.
Own GCP spend efficiency. Monitor, optimise, and build cost-awareness into architectural decisions.
Act as the gatekeeper for software licensing across the business: audit what we have, rationalise duplicate and unused tools, and establish a clear approval process for new software requests.

Requirements

What you’ll need

8+ years in infrastructure, DevOps, or platform engineering, with at least 2 years managing technical teams directly
Deep, hands-on Google Cloud Platform experience
Experience designing and testing disaster recovery plans, including defining and validating RPOs and RTOs
Hands-on experience with CI/CD tooling, Terraform or Pulumi, and containerisation (Kubernetes, Docker)
Experience managing cloud costs at scale and software licensing governance across an organisation
Strong communicator, comfortable presenting to Finance as you are debugging a GCP networking issue
Proven track record building or significantly improving an organisation's security posture
Practices and culture, not just tools
JumpCloud and CrowdStrike experience are a plus
e-commerce, retail, or logistics background is desirable

Benefits

Comp & perks

Heaps of development opportunities - stretch projects, secondments and unlimited learning courses via Go1
Flexible working environment
Up to 50% employee discount
Product sample giveaways
Pawrental leave and wellbeing leave
Team charity volunteer days
Classpass subsidy

ATS Keywords

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Hard Skills & Tools

Google Cloud Platforminfrastructure-as-codeCI/CDdisaster recoveryRPORTOTerraformPulumiKubernetesDocker

Soft Skills

leadershipcommunicationteam managementproblem-solvingpresentation skills