Pestana Hotel Group

Agent

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolve any disputed charges
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Front Office Agent