Front Office Agent

Pestana Hotel Group

Front Desk Agent providing guest services at Pestana Chelsea Bridge Hotel & Spa in London. Handling check-ins and guest inquiries while ensuring memorable guest experiences.

Posted 7/9/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong guest service skills by efficiently processing check-ins and check-outs, managing reservations, and addressing guest inquiries. Exhibits problem-solving abilities and flexibility in a fast-paced environment while maintaining a positive and welcoming demeanor.

Highest-signal resume keywords

Guest Check-In ProcessingRoom AssignmentPayment ProcessingProblem-Solving SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Check-Out ProcessingReservation ManagementDaily ReportingRoom Key ActivationCash Handling

Soft Skills

People-Oriented DemeanorTeam-First AttitudePositive OutlookOutgoing PersonalityFlexibility

Industry Keywords

Guest ServicesHousekeeping CoordinationCustomer InquiriesLocal Area InformationDisputed Charges Resolution

About the role

Key responsibilities & impact

Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolve any disputed charges
Process payments and room charges, as well as cashing guests' personal and traveller's cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Requirements

What you’ll need

A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift

Benefits

Comp & perks

Team-spirited co-workers
Encouraging management
Comprehensive training and development program
Staff discounts across Pestana hotels worldwide
Recognition programs
Meals on duty
Uniform provided
28 days holiday increasing with service (inclusive of Bank Holidays)
Pension
Awards and recognition celebrations, and more