PERSUIT

Onboarding Manager

PERSUIT

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own and manage onboarding for multiple enterprise clients simultaneously, guiding them through each phase of implementation and ensuring a successful transition to the Customer Success team.
  • Lead kickoff calls, onboarding meetings, and training sessions while building trusted relationships with senior legal and operational stakeholders.
  • Coordinate onboarding timelines, track milestones, and manage risks across multiple client projects to ensure successful and timely implementations.
  • Support clients through organizational change by developing communication plans, delivering training sessions, and helping stakeholders adopt the platform.
  • Partner closely with Customer Success, Product, Engineering, and other internal teams to resolve blockers and deliver a seamless onboarding experience.
  • Contribute to the evolution of onboarding playbooks, documentation, and processes to improve onboarding efficiency and client outcomes as the business scales.

Requirements

  • 3–6 years of experience in a client-facing role such as consulting, SaaS implementation, customer success, project management, or professional services
  • Proven experience managing multiple projects or client implementations simultaneously
  • Strong ability to build relationships with senior stakeholders and communicate effectively across organizations
  • Demonstrated experience leading client onboarding, implementation, or change management initiatives
  • Experience working in SaaS, consulting, legal operations, or technology environments is preferred
  • Comfortable using project management tools such as JIRA, Asana, Monday, or similar platforms
  • Strong presentation and communication skills, with the ability to guide stakeholders through complex processes
  • Ability to analyze information, track project progress, and proactively identify risks or blockers
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Wellness Resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementclient onboardingimplementationchange managementrisk managementcommunication planstraining deliverystakeholder management
Soft Skills
relationship buildingeffective communicationpresentation skillsanalytical skillsorganizational skills