Lead strategic team development: Build and develop high-performing team with diverse roles managing client migrations in partnership with Account Management, Strategic Development, TPA Operations, and Enterprise Project Management office.
Provide executive oversight: Direct all client implementation projects ensuring on-time delivery within scope and aligned with client expectations while serving as escalation point for critical issues.
Define migration strategies: Establish implementation strategies for simultaneous claims platform and digital experience migrations while partnering with cross-functional leaders in technology, operations, and client services.
Drive accountability and results: Set priorities, allocate resources, and ensure accountability for individual client project delivery while monitoring performance against key success metrics.
Build client relationships: Develop strong partnerships with client executives and stakeholders while communicating project status, risks, and milestones effectively at all organizational levels.
Guide technical execution: Direct team in understanding claims administration systems and digital engagement platforms while ensuring technical solutions meet client requirements and compliance standards.
Manage risk proactively: Monitor project risks and drive resolution of complex challenges while maintaining zero tolerance for critical implementation failures or compliance breaches.
Foster organizational culture: Create culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team.
Develop talent: Coach and mentor team members for professional growth while maintaining team engagement scores at or above organizational benchmarks.

Requirements

15+ years in healthcare, employee benefits, insurance, or TPA environments
At least 10 years in leadership roles with people management responsibilities
Proven success overseeing teams managing large-scale client implementations
Prior TPA experience strongly preferred
Track record of delivering 95%+ on-time project completion rates
Deep understanding of claims administration platforms and digital engagement tools
Advanced project management methodologies (PMP or similar certification preferred)
Experience managing budgets with ±5% variance adherence
Proficiency in risk management frameworks and compliance requirements
Data-driven decision-making capabilities under pressure

Benefits

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions (yes, we use what we build)
Unlimited PTO—rest and recharge time is non-negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims administration systemsdigital engagement platformsproject management methodologiesrisk management frameworksdata-driven decision-making

Soft Skills

leadershipteam developmentclient relationship managementcommunicationcoaching and mentoringcollaborationaccountabilityproblem-solving

Certifications

PMP