Client Success Manager, Group Health Plans
Personify Health
Salary
💰 $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Assist the Senior Director Vendor Management & Regulatory Reports with oversight and monitoring of TPA operational vendor-partner relationships Perform Quarterly Business Reviews (QBRs) and coordinate timely issue resolution or research Build and maintain strong relationships with TPA operational vendors and serve as primary point of contact Monitor vendor performance against SLAs and KPIs; conduct recurring QBRs and performance reviews Address and resolve vendor issues; implement corrective actions Assess and mitigate risks, develop contingency plans Communicate vendor capabilities and performance to internal stakeholders; provide training and support Ensure vendors comply with company policies, industry standards, and regulatory requirements
Requirements
- Associate degree 3-5 Years of Experience Preferred: Bachelor’s Degree 5-8 Years of Experience Healthcare Management, Third Party Administration (TPA), Audit, Compliance, Contract Management, Risk Management, and Vendor-Relationship Management preferred Exceptional interpersonal and communication abilities Highly organized and detail-oriented Advanced computer proficiency Strong analytical skills
