Person Centered Services Care Coordination Organization, LLC

Processor

• Accurately enter data into the EMR system and other databases
• Verify data accuracy before and after entry
• Assist with data cleanup and validation tasks
• Maintain and update records
• Communicate with team members to resolve data discrepancies
• Ensure confidentiality and security of sensitive information
• Stay updated on portal enhancements, changes, and policies
• Process portal account request tickets
• Verify contact data for members and their families
• Activate portal accounts
• Use phone, email, chat, and remote access tools to troubleshoot and resolve data-related problems
• Perform other duties as necessary or assigned

Temporary Portal Account Request Processor – EMR

Care Coordinator

• Completes required assessments using person centered planning techniques, as well as gathers and incorporates all other relevant assessments.
• Develops a comprehensive, person-centered Life Plan with the individual and their circle of support, as well as their entire service provider team.
• Supports the individual in the planning process to ensure that the individual directs the process to the maximum extent possible and can make informed decisions and choices.
• Reviews the Life Plan with the individual’s entire interdisciplinary team no less than annually, and every time there is a life changing event. This review must occur during a face-to-face meeting, no less than annually.
• Accountable for coordinating all aspects of an individual’s care.
• Effectively manage a tiered caseload, while tailoring services to individual needs.
• Completes program enrollment and eligibility document.
• Completes and secures consents and authorizations to share information.
• Develops and maintains appropriate records.
• Completes and reviews paperwork necessary for case files and reports.
• Completes documentation and billing in a timely manner.
• Frequent travel meeting with individuals in their homes, physician/provider offices, and other public places in order to conduct assessments and provide services.
• Accompanies individuals to appointments in accordance with Person Centered Services policy.
• Collaborates with providers and service support team members.
• Initiates incident reports and follow-up to ensure compliance with regulations.
• Monitors individual satisfaction with supports and services.
• Ensures case files are in compliance with regulation and policy.
• Provide quality driven, cost effective, culturally appropriate services.