Perseus Group, Constellation Software

Manager

• Oversee Goldcare, a provider of home care and long term care software
• Understand the needs of the customer base
• Develop a new product roadmap and deliver against it
• Impose a strong sense of accountability within the team for customer success
• Assess and grow the team
• Recommend and implement changes to personnel as required to meet goals
• Continually improve the product

General Manager

Support Engineer

• Provide Tier 1 application support for the FOCUS billing system
• Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules
• Troubleshoot and resolve issues related to: Charge capture and posting, Claims generation, submission, and reprocessing, Remittances, adjustments, denials, and write-offs, Patient demographics, insurance setup, and eligibility
• Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services
• Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions
• Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials
• Manage user access, roles, and permissions within FOCUS
• Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps)
• Participate in system testing, validation, and change management activities
• Create and maintain SOPs, billing workflows, and end-user documentation
• Provide training and ongoing support to billing and clinic operations staff
• Ensure compliance with HIPAA and healthcare regulatory standards
• Participate in after-hours or on-call support rotations as required.

General Manager

Application Support Analyst