Application Support Analyst

Perseus Group, Constellation Software

Application Support Analyst providing operational support for the FOCUS billing system in dialysis services. Collaborating with various teams for troubleshooting and optimization.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Provide Tier 1 application support for the FOCUS billing system
Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules
Troubleshoot and resolve issues related to: Charge capture and posting, Claims generation, submission, and reprocessing, Remittances, adjustments, denials, and write-offs, Patient demographics, insurance setup, and eligibility
Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services
Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions
Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials
Manage user access, roles, and permissions within FOCUS
Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps)
Participate in system testing, validation, and change management activities
Create and maintain SOPs, billing workflows, and end-user documentation
Provide training and ongoing support to billing and clinic operations staff
Ensure compliance with HIPAA and healthcare regulatory standards
Participate in after-hours or on-call support rotations as required.

Requirements

What you’ll need

2+ years of hands-on application support experience in a healthcare billing environment
Strong understanding of dialysis revenue cycle processes
Knowledge of CMS billing rules, ESRD regulations, and payer requirements
Proven troubleshooting, analytical, and problem-solving skills
Experience working with ticketing systems ( TeamSupport is a plus) and incident/change management workflows
Strong written and verbal communication skills with both technical and non-technical users.

Benefits

Comp & perks

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supporttroubleshootingroot cause analysisdata integritybilling workflowsSOP creationsystem testingchange managementclaims generationcharge capture

Soft Skills

analytical skillsproblem-solving skillscommunication skillscollaborationtrainingsupportorganizational skillsattention to detailadaptabilitycustomer service