Perry Homes

Customer Experience Support Specialist

Perry Homes

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • **What You’ll Do**
  • - Perform administrative tasks to include, but not limited to, coordinating and maintaining the feedback management/survey platform (e.g. notification lists, net new requests, preparation and distribution of survey invitations), routine reporting of survey related KPIs, and other duties as assigned (e.g. Medallia, Qualtrics, QuestionPro).
  • - Optimize performance of surveys, including setting up, maintaining and monitoring recipient list files and data integration.
  • - Update and improve survey performance, including items related to the data fields, response accuracy, response rate and invitation delivery.
  • - Assist in supporting and troubleshooting for listing management platforms, to include, but not limited to, acting as a liaison between Perry Homes and vendor(s), assisting with data collection, documentation, maintenance, creation, and monitoring of listings (e.g. Google Business Profile, Birdeye, and Apple Business Connect).
  • - Assist in managing user accounts and platform infrastructure, including creating new user accounts, changing permissions, deleting accounts and training new users on customer experience platforms.
  • - Analyze root cause of issues related to survey programs and other customer experience solutions and quickly drive changes as needed in conjunction with key stakeholders.
  • - Partner with IT & Operations for data integration, including monitoring for accuracy, consistency and quality on customer experience platforms.
  • - Provide tier 1 support for troubleshooting customer experience related issues and queries.

Requirements

  • **What We’re Looking For**
  • - Bachelor’s Degree in Marketing, Data Analytics, Business Administration, or related field preferred.
  • - Previous customer experience or consumer insights related role within a marketing, consulting or research function desired
  • - Experience working with a survey programming/feedback management platform and other customer experience related tools highly desired.
  • - Strong work ethic and the ability to work with little direction.
  • - Ability to effectively collaborate, partner, build relationships, empathize, influence, and persuade across the organization.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data integrationsurvey programmingdata analysisperformance optimizationroot cause analysisKPI reportinguser account managementtroubleshooting
Soft Skills
collaborationrelationship buildingempathyinfluencepersuasionstrong work ethicindependence