Product Support Specialist - Remote Work

Perrigo Company plc

full-time

Posted on: 8/16/2025

Origin: • 🇺🇸 United States

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💰 $18 per hour

Mid-LevelSenior

About the role

Performing customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time.
Responding to questions, complaints and inquiries for Perrigo product lines owned, manufactured or distributed by Perrigo or its subsidiaries.
Scheduling and handling calls within established hours; adhering to call center standards.
Providing assistance and education to consumers via telephone and email correspondence.
Ensuring reports are processed in accordance with established company procedures, regulations and standards.

High School diploma required
3 years of professional work experience in customer service, with expertise in phone support
Experience in customer interviewing techniques related to product support and complaints, preferred
Excellent written and oral communication skills with strong interpersonal skills
Computer literacy is required, with experience in Microsoft Word and Excel
Strong ability to work in a fast pace stressful environment, handling a high volume of calls and assignments on a daily basis
Ability to focus on service excellence to all customers in a clear, effective, courteous and professional manner
Ability to multi task to resource documents while speaking with the consumer
Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality
Ability to work independently
Ability to speak French (Preferred)
Internet Requirement: Employees hired into the Perrigo Contact Center must establish and maintain a wired, broadband, or fiberoptic internet connection for the duration of their employment. The employee is responsible for ensuring both a primary and backup connection to the Perrigo network at their own expense to support uninterrupted operations.