Program Support Specialist
Christianson CPAs & Consultants
Product Support Specialist - Remote Work
Perrigo Company plc
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Performing customer service tasks to promote positivity and collaboration to serve and satisfy our consumers 100% of the time.
- Responding to questions, complaints and inquiries for Perrigo product lines owned, manufactured or distributed by Perrigo or its subsidiaries.
- Scheduling and handling calls within established hours; adhering to call center standards.
- Providing assistance and education to consumers via telephone and email correspondence.
- Ensuring reports are processed in accordance with established company procedures, regulations and standards.
Requirements
- High School diploma required
- 3 years of professional work experience in customer service, with expertise in phone support
- Experience in customer interviewing techniques related to product support and complaints, preferred
- Excellent written and oral communication skills with strong interpersonal skills
- Computer literacy is required, with experience in Microsoft Word and Excel
- Strong ability to work in a fast pace stressful environment, handling a high volume of calls and assignments on a daily basis
- Ability to focus on service excellence to all customers in a clear, effective, courteous and professional manner
- Ability to multi task to resource documents while speaking with the consumer
- Demonstrated accuracy and thoroughness and ability to look at ways to improve and promote quality
- Ability to work independently
- Ability to speak French (Preferred)
- Internet Requirement: Employees hired into the Perrigo Contact Center must establish and maintain a wired, broadband, or fiberoptic internet connection for the duration of their employment. The employee is responsible for ensuring both a primary and backup connection to the Perrigo network at their own expense to support uninterrupted operations.
