Perplexity

Customer Success Associate

Perplexity

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $110,000 - $130,000 per year

Tech Stack

Go

About the role

  • Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
  • Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
  • Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
  • Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
  • Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.

Requirements

  • 3+ years of experience in technical support engineering roles, with a focus on application development.
  • Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
  • Experience leveraging AI tools to optimize workflows and improve team efficiency.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
technical support engineeringapplication developmenttroubleshootingproblem-solvingAI tools
Soft Skills
relationship buildingcommunicationcollaborationguidanceuser assistance