Permit Operations Lead
PermitFlow
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $100,000 per year
Job Level
About the role
- Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more.
- Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
- Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
- Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
- Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
- Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.
Requirements
- 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
- Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
- Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
- Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
- Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
- Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
- Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
- Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
construction permittingproject managementpermit application processregulations compliancereport generationworkflow optimizationdocumentation preparationmulti-state project managementcustomer relationship management
Soft Skills
team developmentcoachingcommunicationleadershipproblem-solvingcritical thinkinginterpersonal skillsattention to detailcustomer-centric mindset