Customer Success Manager
PermitFlow
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $130,000 - $180,000 per year
About the role
- Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, and renewal for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively build and project-manage intervention plans for at-risk customers
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs
Requirements
- 3+ years of experience managing mid market customers at early-stage tech startups
- Proven ability to turn product usage data into insights that drive customer success and ROI
- Strong analytical skills, comfortable using BI dashboards to inform success strategies
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer lifecycle managementdata analysisBI dashboardsproject managementproduct roadmap development
Soft Skills
communicationnegotiationanalytical skillsrelationship managementstakeholder engagement