Perkins Coie

Service Desk Support Technician

Perkins Coie

full-time

Posted on:

Location Type: Office

Location: Boise • Arizona • Idaho • United States

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Job Level

Junior

Tech Stack

AndroidiOSServiceNow

About the role

  • Quickly resolve end-user issues over the phone, email, or chat
  • Handle approximately 220 daily support requests with the team
  • Document all elements of a support case within ServiceNow
  • Prioritize and communicate effectively
  • Escalate issues as appropriate
  • Ensure requests and issues are documented in tickets
  • Create documentation for hardware, software installations, and technical matters
  • Assist in creating and editing Service Desk processes and procedures

Requirements

  • Knowledge of Microsoft Windows 11 and Microsoft Office 365
  • Knowledge and support of Apple MacBooks and Mac OS
  • Knowledge and support of various mobile email devices (iOS and Android)
  • Knowledge of computer hardware and peripherals
  • Ability to test and troubleshoot hardware configurations
  • Ability to communicate effectively both orally and in writing
  • Ability to quickly assimilate advanced technical information
  • Troubleshooting skills with technical manuals and online resources
  • An associate or bachelor’s degree is preferred
  • Requires one year of experience in a technical support environment or equivalent
  • A+, Network+, MCSE, or equivalent technical education strongly preferred
  • Law firm experience is beneficial
Benefits
  • Health insurance
  • 401(k) plan
  • Tuition reimbursement
  • Paid sabbaticals
  • Accrued paid time off plan starting at 20 days annually
  • Personal medical leave
  • Parental leave
  • Up to 10 paid holidays
  • Family care benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Windows 11Microsoft Office 365Apple MacBooksMac OSiOSAndroidcomputer hardwaretroubleshootingServiceNowtechnical documentation
Soft Skills
communicationprioritizationproblem-solvingteam collaborationdocumentationtechnical assimilationcustomer supportescalation managementeffective writinginterpersonal skills
Certifications
A+Network+MCSEassociate degreebachelor's degree