PerkinElmer

Support Engineer

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Customer Support Engineer

Field Engineer

• Installazione, Assistenza e Risoluzione dei Problemi
• Eseguire presso il cliente attività di installazione, manutenzione, qualificazione e riparazione della strumentazione di laboratorio
• Diagnosticare e risolvere problematiche hardware e software, garantendo un supporto tempestivo ed efficace
• Effettuare aggiornamenti software e firmware, mantenendo una documentazione accurata di tutti gli interventi
• Fornire formazione pratica agli utenti, assicurando un utilizzo sicuro ed efficiente dei sistemi
• Relazione con il Cliente e Comunicazione
• Agire come partner tecnico di fiducia per i clienti, garantendo la loro soddisfazione e le prestazioni ottimali dei sistemi
• Mantenere una comunicazione chiara e costante, offrendo supporto, consulenza e aggiornamenti durante le attività di assistenza
• Collaborare con i colleghi e con i fornitori per la risoluzione di problematiche tecniche complesse ed essere allineati sulle esigenze del cliente
• Sviluppo del Servizio e Collaborazione
• Supportare il lancio di nuovi strumenti e servizi, assicurandone la corretta adozione sul campo
• Collaborare con il Team Sales per individuare opportunità di upgrade, materiali di consumo o servizi aggiuntivi
• Rappresentare gli standard di qualità e l’eccellenza del servizio PerkinElmer in ogni interazione con il cliente
• Apprendimento Continuo e Crescita Professionale
• Partecipare a programmi di formazione e certificazione continua per approfondire la conoscenza dei prodotti
• Rimanere aggiornato/a sulle più recenti tecnologie e best practice nel settore della strumentazione e del supporto di laboratorio

Customer Service Engineer

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Field Service Engineer, Vancouver BC

Sales

• Develop and execute a strategic sales plan to grow revenue in food testing solutions within your territory
• Prospect, establish, and maintain strong relationships with food processors, testing laboratories, and other key accounts
• Identify, establish, and manage local distributors and dealers to maximize coverage and sales
• Build and maintain a robust funnel of opportunities and provide accurate forecasts
• Maintain in-depth knowledge of PerkinElmer/Perten products and competitor offerings
• Deliver impactful seminars, product demonstrations, and presentations to educate prospects and customers
• Demonstrate accountability for results and willingness to travel up to 50% of the time.

Sales Specialist, Food Solutions

Operations

• Enters critical Field Service parts orders into SAP.
• During order entry determines accuracy of information, inventory/FSL availability, shipment information and order priority.
• Notifies Field Service Team of status including non-shipments and changes in processes.
• All back orders and alerts are monitored to ensure the quickest possible fulfilment.
• To complete this task, it is necessary to have a full understanding of SAP, Lotus Notes and the other ERP systems and Operations/Transportation personnel across the manufacturing sites.
• Stay in close cooperation with planning to follow up on material availability.
• Raise shortages/fulfillment needs to planning teams/buyers/manufacturing leaders to ensure quickest possible fulfillment
• Continual communication with engineers, customer care and OTR regarding order/shipment status.
• Optimize timing of shipments to maximize revenue, considering payment terms, revenue recognition rules to react to end of period revenue requirements
• Supplies the field with inventory cost, customer sell price and part availability data on request.
• Enters purchase requisitions for non-drawing-released parts for purchasing to utilize in the creation of purchase orders.
• Notifies Database Administration Team (Customer Master Maintenance) of field engineer inventory location and ship to address additions as required.
• Creates forms to be used by Service and Database Administration Teams in creation of material master for parts required by Field.
• Transact parts to Field Service Engineer cost centers and investigates discrepancies concerning Field Service Inventory locations.
• Prepare documentation for non-SAP shipments to Field Service Team.
• Maintain statistics on call/item/order volumes, backorders, zero stocks items, search calls & finds, expedites and cancelled items.
• Provides status information to engineers concerning items returned from field engineer to American Consolidation Point upon request.
• Create requisitions and access refurbished and/or loaner pool inventory regarding service requirements for items identified as candidates for the Salvage and Loaner processes.

GOM Operations Analyst

Manager

• Lead the end-to-end proposal development lifecycle, from RFP/RFI analysis to final submission of all new or substantive change orders for existing projects.
• Partner with subject matter experts (SMEs), business development, and technical teams to gather insights and craft tailored solutions for clients.
• Ensure proposals reflect Project Farma’s capabilities.
• Support contract negotiations.
• Maintain and continuously improve proposal templates, boilerplate content, and process documentation.
• Assist operations leaders with continuously improving resource resumes.
• Monitor industry trends and competitor activity to continuously improve proposal quality.
• Support partnership onboarding and development and customer business reviews.
• Deliver proposal training for internal teams.

Manager, Contracts & Proposals

Full-stack Engineer

• Produce key project controls deliverables, including budget estimates and detailed project schedules
• Analyze complex project data and deliver clear messages to support decision making
• Update internal site tools such as site dashboards and deliverable trackers

Project Controls Engineer/Senior Engineer

Engineer

• Support execution of site strategy under the direction of the Site Lead
• Perform assigned tasks to meet strategic objectives, such as preparing and executing CQV Protocols
• Identify and report client needs or project challenges
• Maintain professional relationships with project team members and client POCs
• Contribute to project-level success by delivering high-quality work
• Build meaningful internal and external relationships
• Communicate with clients in a professional manner
• Ensure any client feedback or opportunities identified are being escalated properly
• Focus on professional development and support team collaboration
• Provide input on task-level resource needs
• Report workload or skill gaps
• Execute specific technical tasks within a project
• Author technical documents: SOPs, requirements specifications, testing protocols, summary reports, etc.
• Proactively identify and escalate roadblocks
• Maintain 100% individual billability by completing assigned project tasks.
• Escalate any roadblocks on achieving billable targets to the site lead.

Project Engineer / Senior Project Engineer

• Produce key project controls deliverables, including: Budget estimates, Detailed project schedules and milestones, Feasibility estimates, risks, forecasts, and scenario analysis, Project cost reports and trend analysis, Comprehensive monthly project summary reports
• Analyze complex project data and then deliver clear, articulate, and concise messages in a compelling manner to support decision making
• Gain a general understanding of Earned Value Analysis and PO management tools
• Update internal site tools such as site dashboards, deliverable trackers, etc.

Project Controls, Engineer/Senior Engineer

Civil Engineer

• Inspect and monitor day-to-day construction activities to ensure compliance with approved plans, specifications, codes, and safety standards.
• Observe installation of roads, utilities, pipelines, concrete structures, and related infrastructure components.
• Verify dimensions, materials, and workmanship to confirm conformance with design documents.
• Maintain accurate and detailed field inspection reports, daily logs, and photographic documentation.
• Assist with quantity tracking, material submittal reviews, and pay estimate verification.
• Coordinate with engineers, contractors, and utility companies to resolve field issues and maintain construction progress.
• Attend progress meetings, site walkthroughs, and inspections with clients and regulatory agencies.
• Ensure compliance with local, state, and federal regulatory requirements.
• Identify non-conforming work and develop corrective action plans.
• Review project schedule for quality inspection and testing needs.
• Visit sites regularly during construction — including bid walks, preconstruction walks, in-progress visits, overseeing installation and commissioning, punch walks, and closeouts — and attend status and coordination meetings.
• Conduct and document quality assurance and safety inspections throughout the construction process, ensuring that the work environment is acceptable, and that tools and equipment are in good working condition.

Construction Engineer

• Support the execution of site strategy under the direction of the Site Lead
• Prepare and execute CQV Protocols
• Identify and reports client needs or project challenges
• Maintain professional relationships with project team members and client POCs
• Deliver high-quality work that supports business growth opportunities
• Participate in project tasks that support extensions or proposal preparation
• Share technical knowledge with peers
• Provide input on task-level resource needs to the Site Lead
• Create alignment with cross-functional client departments
• Provide hands-on support and troubleshooting for clients

Project Engineer – Senior Project Engineer

Account Manager

• Responsible for achieving business targets through sales development and field marketing programs for the PerkinElmer Applied (Analytical) portfolio in Denmark
• Competes for all Applied (Analytical) sales opportunities throughout the territory
• Builds and maintains strong customer relationships
• Constantly attempts to secure business in new accounts and follows customer account receivables
• Provides accurate monthly forecasting, updates and next steps within SFDC on a weekly basis as well as timely, accurate and competitive pricing to customers, and submit internal approvals
• Attends seminars, exhibitions and demonstrations to promote business
• Maintains knowledge of PerkinElmer products, as well as knowledge of competitors’ products, prepares, documents and updates PerkinElmer presentation aids accordingly