PerkinElmer

Field Engineer

• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
• Enhance product quality by proactively reporting improvement opportunities
• Attend higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks, including time reporting and assigned training

Field Service Engineer – Oklahoma City

• Provide highly visible customer support through on-site installation
• Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison on administrative and technical matters for assigned projects
• Engage with customers to understand their analytical workflows and tailor service offerings
• Enhance account profitability through efficient service execution
• Maintain assigned assets, including tools and service parts inventory
• Report improvement opportunities via quality notification process
• Attend higher level certification through company sponsored training & development offerings
• Complete all administrative tasks, including time reporting and assigned training

Field Service Engineer – Lansing, MI

Operations

• Orchestrate daily work activities and maintain proficiency in all processes for the support center and field Agent staff, ensuring the team feels supported in their day-to-day tasks.
• Champion continuous improvement initiatives across the team, encouraging staff to voice ideas for better ways of working.
• Drive the implementation of best practices and automation/standardization projects to reduce manual administrative burden on the team.
• Build robust mechanisms to control and report on Operational Performances, using data to make informed leadership decisions.
• Ensure Internal and External KPIs are met, coaching the team on how their individual contributions impact these metrics.
• Lead Root Cause Analysis into inconsistent outcomes and implement lasting results rather than quick fixes.
• Review and approve site-specific procedures, assuring alignment with global processes while advocating for local needs.
• Masterfully manage workload peaks: Identify resource constraints and dynamically reprioritize tasks across the team to prevent burnout and ensure critical deadlines are met.
• Lead high-value team meetings that go beyond status updates to share knowledge, solve pain points collaboratively, and streamline workflows using PE tools to optimize talent utilization.
• Partner with Delivery teams to ensure streamlined and consistent customer outcomes and feedback.
• Provide on-time monthly business review reports and other documentation to showcase team achievements and challenges.
• Ensure Quality requirements are met according to specific customer needs.
• Build a high-performing team: Interview, hire, and train new employees, monitoring progress and confirming proficiency before probationary periods expire.
• Act as a Mentor and Coach to foster employee growth, development, and high morale.
• Maintain employee training matrices to assure staff is proficient, confident, and up-skilled in all areas of their work responsibilities.
• Schedule and complete regular 1:1s and staff meetings to share information, celebrate wins, and identify opportunities for process improvement.
• Provide ad hoc support based on workload volume, demonstrating a willingness to "roll up your sleeves" to support the team during crunches.

Customer Operations Leader

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Field Service Engineer – Puerto Rico

• Drive operational excellence and empower staff
• Streamline processes and partner closely with stakeholders
• Champion continuous improvement initiatives and drive implementation of best practices
• Build robust mechanisms to control and report on Operational Performances
• Ensure Internal and External KPIs are met
• Lead Root Cause Analysis into inconsistent outcomes
• Act as a Mentor and Coach to foster employee development
• Schedule and complete regular 1:1s and staff meetings