Field Service Manager – MN, CO, SD/ND, MO
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Colorado • Minnesota • United States
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Salary
💰 $95,680 - $120,000 per year
About the role
- Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements.
- Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions.
- Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization.
- Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI’s.
- Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships.
- Integrate product and service initiatives with resource deployment.
- Coordinate and consolidate a comprehensive analysis of area business and marketplace to support the business plan process and establish short- and long-term goals.
- Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer.
- Recruit, hires and retain top talent.
- Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions.
- Coach and motivate.
- Expand ways to overcome service business challenges and improve performance.
- Train and develop.
- Manage performance issues.
Requirements
- Bachelor’s degree in business administration or equivalent combination of education and experience
- 6 years of related experience in field service management OR Associates degree in Business Administration or equivalent combination of education and experience and 8 years of related experience in field service management
- Ability and willingness to travel
- Valid driver’s license
- Ability to follow written and verbal directions, read and understand technical bulletins and service manuals
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field service managementbusiness analysismetrics developmentaction planningperformance managementcustomer relationship managementservice deliverysales solutions developmentresource deploymentteam management
Soft Skills
relationship buildingcoachingmotivatingteamworkcommunicationproblem-solvingleadershipcustomer focusstrategic thinkingtalent recruitment
Certifications
Bachelor’s degree in business administrationAssociates degree in Business Administration